PNC · 1 week ago
Sales and Client Experience Director - Business Banking
Fort Worth, TX
Full-time
Onsite
Senior Level, Lead/Staff
$100K/yr - $221K/yr
8+ years expPNC is a leading financial services institution, and they are seeking a Sales and Client Experience Director for their Business Banking division. The role involves collaborating with senior leaders to implement business plans, develop strategies for sales and customer experience, and facilitate change management within the organization.
BankingFinanceFinancial Services
No H1B
Responsibilities
Collaborates with senior leaders Supports the implementation of the business plan and execution of strategic initiatives for a Territory or Business Segment. Monitors and communicates factors impacting achievement of business objectives, providing transparency and consultation to senior leadership
Develops strategies and tactics that proactively create readiness at the front line. Responsible for the development of tools and resources to drive consistency in managing sales and customer experience outcomes
Utilizes a defined governance process to prioritize strategic initiatives. Ensures adequate capacity to support successful execution of business priorities
Directs the implementation of a systematic approach to facilitate change management within the business from the perspective of the organization and on an individual level
Leads and serves as subject matter resource for heads of products and channels in the line of business. May consult and provide subject matter expertise to Bank Operations and Customer Experience centers of expertise
Qualification
Required
Experience in driving sales
Collaborates with senior leaders
Supports the implementation of the business plan and execution of strategic initiatives for a Territory or Business Segment
Monitors and communicates factors impacting achievement of business objectives
Provides transparency and consultation to senior leadership
Develops strategies and tactics that proactively create readiness at the front line
Responsible for the development of tools and resources to drive consistency in managing sales and customer experience outcomes
Utilizes a defined governance process to prioritize strategic initiatives
Ensures adequate capacity to support successful execution of business priorities
Directs the implementation of a systematic approach to facilitate change management within the business
Leads and serves as subject matter resource for heads of products and channels in the line of business
May consult and provide subject matter expertise to Bank Operations and Customer Experience centers of expertise
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities
Decision Making and Critical Thinking
Effective Communications
Influencing
Knowledge Of Sales Channels
Planning and Organizing
Products and Services
Program Management (M0260)
Sales Function
Strategic Sales Planning
Roles at this level typically require a university / college degree
Higher level education such as a Masters degree, or PhD is desirable
Industry experience is typically 8 + years
Specific certifications are often required
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Bachelors
Preferred
Account Management
Competitive Strategies
Customer Experience (CX)
Negotiation
Operations Management
Sales
Strategic Planning
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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