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STARK · 1 day ago

Account Manager

Philadelphia, PA

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $85K/yr

2+ years exp

STARK is a leading provider of luxurious custom carpets and rugs with over 80 years of industry expertise. The Account Manager role involves both inside and outside sales, focusing on client engagement and business development to drive growth and deepen relationships with trade and design partners.

Consumer GoodsFurnitureHome and GardenHome DecorManufacturingProduct DesignSales

Responsibilities

Maintain in-office presence 2–3 days per week (as needed) to support showroom and client activities

Conduct in-person design consultations with clients and trade partners, providing expert product guidance and design solutions

Support product sourcing, sample replenishment, and organization within the showroom

Participate in team strategy sessions, training programs, and company events

Host or support in-office presentations, seminars, and new product launches

Maintain accurate CRM records of account activity and ensure timely follow-up with showroom leads and walk-in clients

Collaborate with showroom and marketing teams on product presentations, merchandising, and design layout support

Conduct 10–15 client-facing meetings per month (in-person or virtual) to assess project needs and present tailored solutions

Maintain consistent digital touchpoints — minimum 20 purposeful social, DM, or text interactions per month — to engage new and existing accounts

Deliver 6–10 personalized outreach mailers monthly, including samples, product updates, and curated design presentations

Attend 1–3 industry networking events per month to strengthen relationships, uncover new business, and stay informed on emerging design trends

Represent STARK at out-of-town trade shows, pop-up events, and partner activations — engaging attendees, promoting product offerings, and capturing qualified leads

Proactively generate new business through:

Targeted industry networking

Strategic partnerships with complementary brands

Outreach to emerging designers and firms

Track and report on sales activity, pipeline health, wins/losses, and client feedback to inform strategic decisions

Mentor and support new Account Managers through onboarding guidance, sharing best practices, and fostering a culture of collaboration and excellence

Advise clients on STARK product attributes, qualities, and design applications based on project needs

Identify and pursue new client opportunities by creating customized client-centric marketing plans — including visit schedules, communication cadences, and engagement goals

Develop and execute event strategies to deepen client relationships, including product showcases, designer luncheons, and educational seminars

Collaborate with senior management and marketing teams to align sales efforts with STARK’s overall growth and brand objectives

Qualification

Sales successInterior design relationshipsCRM managementProduct knowledgeBusiness developmentCommunication skillsOrganizational skillsPresentation skills

Required

Strong existing relationships with the interior design and architecture trade community

Proven sales success with luxury or design-driven brands

Excellent interpersonal, communication, and presentation skills

Strong organizational and CRM management abilities

Education: B.A./B.S. in Interior Design, Fine Arts, or related field, plus 2+ years of sales experience to the trade; or 5+ years of equivalent experience in lieu of a degree

Must achieve a passing score on the STARK Sales Assessment