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Hilb Group · 14 hours ago

Account Manager

Howell, NJ

Full-time

Onsite

Mid Level

$80K/yr - $80K/yr

Hilb Group is a service-driven company that values high performance and professional development. They are currently seeking a motivated Account Manager to serve as the primary liaison between healthcare clients and internal teams, focusing on building relationships and meeting client objectives.

Customer ServiceFinancial ServicesInsurance

Responsibilities

Serve as the primary liaison between healthcare clients and internal teams

Build and maintain long-term, trusted relationships with key stakeholders

Conduct regular account reviews to assess performance, needs, and opportunities

Develop and execute account plans to meet client objectives and company revenue goals

Identify upselling and cross-selling opportunities while maintaining compliance with healthcare regulations

Coordinate onboarding, implementations, and ongoing service delivery

Resolve client issues in a timely and professional manner

Ensure service levels and performance metrics are met or exceeded

Stay current on healthcare industry trends, reimbursement models, and regulatory changes

Educate clients on relevant product or service updates

Experience working with hospitals, physician groups, health plans, or healthcare vendors

CRM experience (Salesforce or similar platforms)

Relationship-building and client advocacy

Strategic thinking and problem-solving

Ability to manage multiple accounts and priorities

Data-driven decision making

Cross-functional collaboration

Monitor contract utilization, renewals, and expansions

Qualification

CRM experienceRelationship-buildingMicrosoft suiteTime managementMulti-taskingDetail-orientedStrategic thinkingProblem-solvingCross-functional collaboration

Required

Minimum High School degree

Must be licensed or willing to obtain license

Microsoft suite of products

Must be able to multi-task while maintaining accuracy

Must be detailed oriented. Accuracy in this position is critical

Must have strong time management skills. Able to prioritize and meet deadlines

Must be able to work in a fast-paced environment

Preferred

AMS360 experience a plus

Experience working with hospitals, physician groups, health plans, or healthcare vendors

Benefits

Company Paid Life Insurance, Long-Term and Short-Term Disability.

Medical, Dental, Vision and FSA/HSA plans.

401(k) with company match.

Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.

Generous PTO.

Company

Hilb Group

Partners Together - Endless Possibilities Hilb Group provides the resources of a big insurance broker and the attentive, personal service of a small agency.

Founded in 2009