Cooper University Health Care · 2 months ago
DIRECT PATIENT CARE CLINICAL ADMINISTRATIVE LEAD-MEDICAL ASSISTANT-PRN
CAMDEN, NJ
Full-time
Onsite
Mid Level
3+ years expCooper University Health Care is committed to providing extraordinary health care and is seeking a Clinical Administrative Lead - Medical Assistant. The role involves ensuring access to care, providing administrative support, and managing patient interactions within the DPC model.
Health CareInnovation Management
Responsibilities
Assumes responsibility to ensure access to care is met within the Cooper Integrated Specialist Network
Acts as the liaison for the DPC clinicians and works directly with patients to schedule appointments and address all incoming emails to the DPC practice
Provides MA support to include EKG, vital screening, hearing, and additional requests when needed
Orders bloodwork script for physicians
Maintains EHR database, confirms appointments, registers patients, prints documents for visits, and ensures patients complete them
Ensures scanning and uploading of documents into the EHR program after visits
Handles and triages all DPC phone calls
Checks voicemail system throughout the day to ensure all calls are returned quickly
Provides both check-in/out and MA services in the DPC model
Handles all patient matters including walk-ins, phone calls, and scheduling of patients in Epic
Completes all recertifications, referrals, and prior authorizations in the office
Oversees all scanning of documents, CDL physicals, and management of medication samples
Processes record requests through MRO processing all new patient contracts and questions
Provides patient care to include rooming, vitals, injections of flu vaccine, PPD and B12
Performs testing to include EKG, hearing and vision
Processes and/or prints incoming faxes through OnBase/fax and routes to provider for signatures or information
Ensures proper uploading into chart and category in a timely and efficient manner
Orders supplies and stocks the office
Qualification
Required
3-5 years' direct experience in customer service and direct patient care model
Ability to exercise sound administrative judgement when needed
Forward thinker and embrace innovation to creatively problem solve
Serves as the subject matter expert for high quality concierge customer service
Assumes responsibility to ensure access to care is met within the Cooper Integrated Specialist Network
Provide MA support to include EKG, vital screening, hearing, and additional requests when needed
Ordering bloodwork script for physicians
Responsible for maintaining EHR database
Confirming appointments, registration of patients, printing documents for visits and ensuring patient completes them
After visit ensure scanning and uploading of documents into the EHR program
Handles and triages all DPC phone calls
Routine checking throughout the day of voicemail system to ensure all calls are returned quickly
Responsible for providing both check-in/out and MA services in the DPC model
Handling of all patient matters including walk-ins, phone calls, and scheduling of patients in Epic
Completion of ALL recertifications, referrals, and prior authorizations in the office
Oversee all scanning of documents, CDL physicals, and management of medication samples
Processing of record requests through MRO processing all new patient contracts and questions
Patient care to include rooming, vitals, injections of flu vaccine, PPD and B12
Performing testing to include EKG, hearing and vision
Responsible for processing and/or printing incoming faxes through OnBase/fax and routing to provider for signatures or information
Ensure proper uploading into chart and category in a timely and efficiently
Responsible for ordering of supplies and stocking of the office
Excellent time management, leadership aptitude, and organizational skills
Excellent listening and communication skills
Excellent escalation skills in handling customer complaints independently
Assist clinicians with patient escalations
Experience with an EHR
Computer skills
Knowledge of patient scheduling and scheduling templates
Ability to work independently
Creatively problem solve
Compassionate and establish effective relationships
Knowledge of medical terminology
Experience with hospital outpatient registration
Benefits
Health, dental, vision, life, disability, and retirement
Company
Cooper University Health Care
Cooper University Health Care is the leading academic health system in South Jersey and provides access to primary, specialty, tertiary, and urgent care, all within one complete health system.
Founded in 1887Camden, New Jersey, USA
10001+ employees
H1B Sponsorship
Cooper University Health Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (10)
2022 (12)
2021 (10)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$0.1MKey Investors
Foundation For Health Advancement
2023-08-14Grant· $0.1M
Leadership Team
Anthony Mazzarelli
Co-President / Chief Executive Officer
Brian Reilly
Chief Financial Officer
Recent News
Company data provided by crunchbase