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Gregory & Appel · 12 hours ago

Claim Advocate

Indianapolis, IN

Full-time

Onsite

Entry Level

1+ years exp

Gregory & Appel is seeking a Claims Advocate who will work closely with clients and insurance representatives to assist with claims during the time of loss. The role involves communicating with clients, filing claims, and ensuring a fair settlement while also providing advocacy and support throughout the claims process.

B2BFinancial ServicesHuman Resources

Responsibilities

Provides claim kit reporting instructions to new clients and current clients when they are placed with a different insurance company at renewal

Provides claim advocacy for assigned clients including setting expectations for clients at time of loss, claim consulting, reporting, and tracking the claim to closure

Serves as resource to clients at time of loss, directing emergency restoration to mitigate damage; Confirms coverage and deductibles; Coordinates service with insurance company adjusters, while being a voice for the client with the adjuster when disagreements arise during the claim

Proactively identifies opportunities to reduce the cost of risk for our commercial clientele

Prepares claim trending and analysis reports to identify causes of loss for clients upon request from the Client Service Consultant, Producer or the Manager of Client Services

Responds or refers risk control consulting services desired by commercial clientele to insurance company Loss Control Representatives, the Manager of Client Services, and/or the Client Services Risk Consultant

Available to respond to claim emergencies outside of normal business hours: holidays, weekends, and evenings

Qualification

Claims service experienceP&C LicenseProfessional designationsData SkillsComplex Problem-SolvingService OrientationSpreadsheetsActive ListeningCritical Thinking