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Strong Hold · 3 days ago

Customer Service Specialist

Louisville, KY

Full-time

Onsite

New Grad, Entry Level

Strong Hold is a successful family business in the metal manufacturing industry, dedicated to building long-lasting products and relationships. They are seeking a customer-focused Customer Service Specialist to serve as the primary point of contact for customers, ensuring exceptional service and support for the department's success.

Manufacturing

Senior Management

Responsibilities

Multi-task customer inquiries via phone and email with a sense of urgency

Field incoming customer calls and answer general questions by providing detailed information and prompt responses to all customer inquiries

Exude positive energy in a customer service and sales environment

Provide customers with general quoting, shipping information, production information, handle returns by entering them into our Corrective Action Report System, and respond to all other customer inquiries

Maintain daily communication entries into the CRM

Backup other roles in the department as needed

Qualification

Customer service experienceCommunication skillsMicrosoft ExcelAttention to detailMultitasking abilityDesire to learnTeam-oriented mindsetPositive attitude

Required

High school diploma or equivalent (required)

Strong attention to detail with proven ability to enter data accurately and consistently

Excellent verbal and written communication skills — ability to explain information clearly, professionally, and persuasively

Proficiency with computers, including working knowledge of databases and Microsoft Excel (intermediate level required)

Demonstrated ability to multitask, prioritize, and work effectively under pressure in a busy environment

Positive attitude, strong sense of urgency, and commitment to delivering high-quality service

Team-oriented mindset with willingness to support colleagues and contribute to departmental success

Desire to learn, grow, and advance within the organization

Preferred

Associate or bachelor's degree in a related field or equivalent work experience (preferred, but not required—we will consider the right fit above formal education)

Previous experience in customer service, inside sales, or order entry (manufacturing or industrial environment experience is a plus)