EVS Broadcast Equipment ยท 1 day ago
Broadcast System Engineer
Denver, CO
Full-time
Hybrid
Senior Level
5+ years expEVS Broadcast Equipment is a pioneer in LIVE production solutions, providing cutting-edge technology for global broadcasters and venues. They are seeking a Broadcast System Engineer to provide technical support and manage customer inquiries, ensuring high levels of customer satisfaction through effective communication and problem resolution.
Video
Responsibilities
Serve as the initial point of contact for customers, providing technical assistance, expertise, advice, and management of requests through various channels including the customer support portal, phone, email, and onsite assistance
Manage customer expectations throughout the support service delivery process by ensuring thorough investigation, diagnosis, restoration, follow-up of the resolution, and handover if necessary, through proper escalation procedures
Develop and maintain technical documentation in relevant systems, and ensure timely reporting on service levels
Issue technical notes, procedures, and work methods to enhance colleagues' knowledge and reduce response times for similar issues
Collaborate closely with colleagues and provide product feedback to prevent future customer issues
Take ownership of service requests, ensuring monitoring, tracking, and ongoing communication with clients
Configure and install products, systems, solutions, and equipment for demonstrations, training, sales, and support purposes
Collaborate with Project Management to facilitate project implementation
Participate in service interventions such as system upgrades, configuration changes, and preventive maintenance actions
Provide coaching, assistance, and advanced technical training to colleagues and customers on using EVS product families, systems, and applications
Adhere to department policies and procedures
Participate in the On-Call system for 24/7 customer support hotline
Qualification
Required
Degree in TV Production, Computer Science, IT Networking, or a related field, or equivalent practical experience
At least 5 years of experience in the broadcast industry
Familiarity and/or practical experience within the Broadcast Industry
Ability to solve a wide variety of IT-Broadcast System issues
Operating System knowledge including Windows (Active Directory, DNS, SQL database), Windows Server, and Linux
Proficiency in IP computer Networking
Knowledge of Broadcast equipment, routing, and audio/video systems
Understanding of broadcast production and technologies (SMPTE-2022, ST-2110, 12G, UHD, HDR, IaaS), and media file standards
Team player, motivated, and proactive
Analytical and problem-solving mindset
Ability to identify different technical issues and clearly document them
Strong troubleshooting skills
Possess a strong sense of urgency while setting priorities amidst time-sensitive and sometimes stressful situations
Strong communication skills
Respect, approachability, and dedication to customer service
Alignment with EVS values: Innovation, Passion, Excellence, Agility, Accountability, Teamwork, and Customer Success
English (verbal and written communication skills are mandatory)
Preferred
Previous experience in Technical Support, Field Service, Technical Operations, or Help Desk highly desirable
Benefits
Comprehensive healthcare, dental, and vision coverage for you and your eligible family members, fully paid by the company, starting on day one
Savings Plan (401K) in which the company will match 25% of all employee contributions
Company
EVS Broadcast Equipment
EVS is a provider of video technology services for broadcast and new media productions.
501-1000 employees
H1B Sponsorship
EVS Broadcast Equipment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-03-19IPO
Leadership Team
Serge Van Herck
Chief Executive Officer
Alex Redfern
Chief Technology Officer
Recent News
2025-10-03
2025-08-29
EVS Broadcast Equipment
2025-05-23
Company data provided by crunchbase