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Norwegian Cruise Line Holdings Ltd. · 6 hours ago

Training Specialist

Miami, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Norwegian Cruise Line Holdings Ltd. is a prominent player in the cruise industry, and they are seeking a Training Specialist to oversee ship training functions. The role involves conducting various training courses, managing training budgets, and collaborating with ship management to enhance training effectiveness.

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Responsibilities

Conducts training for all generally applicable courses. Such courses include Company Orientation, Ship Familiarization, New Supervisor/Manager Training, and Hospitality and Service

Responsible for oversight of onboard training budget and supplies, including all individual computer-based classes

Works independently to conduct training, following corporate lesson plans. Works collaboratively with ship management to determine needs and create schedules. Trains and influences all levels of management

Conducts training sessions using a variety of training methods and styles to maximize training effectiveness

Coordinates a group of departmental trainers to ensure completion of job specific Position Based Training (PBT)

Conducts training using a variety of media (i.e.: computer, projector, actual models/objects, etc.) and programs in order to ensure optimum effect and retention

Utilizes Adult Learning Theory to ensure retention and transfer of learning

Creates a positive learning environment in and outside of the learning center

Learns and conducts training from a facilitator manual and utilizes prepared resources; understands the importance of following facilitator manual to ensure consistent training from class to class and vessel to vessel

Develops specialized coursework with the approval and direction of shore side Learning and Development

Provides constructive feedback to improve performance

Provides follow-up information to assist coaching and support for management

Troubleshoots technical issues or seeks technical support in order to deliver training

Maintains accurate training records in the company system of records, MAPS

Ensures people attend classes as required without repetition

Coordinates use of learning center and onboard training rooms

Sets optimum schedule for learners while guaranteeing limited impact on ship operations and the needs of the business

Resolves schedule conflicts by negotiating with management, learner and training services

Works with a number of onboard managers and crew members to facilitate the Vacation Hero recognition program. Works with guidance of onboard management to conduct recognition meetings

Oversees the computer-based training library and is responsible for tracking the use and possession of those materials

Creates and manages an agenda and conducts meetings accordingly

Coordinates with ship management to facilitate Vacation Hero initiatives and recognition programs

Performs the following additional duties in the position as follows:

Walk Around on a rotation basis only as part of the 1-2 slots each week/cruise for the complete HR Team onboard, provided that it does not interfere with the main duties of the position

Twice a month table hosting with a duration of approximately one (1) hour or one hour and a half (1 ½)

Once a week one (1) cabin inspection

Embarkation day: Sign on/sign off assistance to Personnel Department and sign on presentation facilitation

Crew mail assistance to Crew Enrichment Administrator

This position will be required to work assignments both onboard and at the company’s pre-deployment centers on a rotational basis or as needed by the company

Trains between 900 – 1600 active crew members

Reports onboard to the Human Resources Director while maintaining a direct relationship with the shoreside business owner in Shipboard Talent Development

Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position

Qualification

Training experienceAdult Learning TheoryMS Office SuiteTeaching certificateHospitality experienceProblem solverEnglish proficiencyDetail-orientedTeam playerFlexibility