PSI Pax, Inc. · 4 months ago
Junior Business Office Analyst (2923)
Indian Head, MD
Full-time
Onsite
Entry Level
2+ years expPSI Pax, Inc. is an Economically Disadvantaged Woman-Owned Small Business specializing in Information Technology and business management. They are seeking a Junior Business Office Analyst to support their customer in Indian Head, MD, with responsibilities including data analytics, help desk support, and production operations.
Information ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Specific tasks include the following support for the sustainment and enhancement of Robotics Process Automations using Navy ERP
Responsible for responding to senior leadership data calls including but not limited to collecting and organizing help desk ticket data with details of analysis to support decision-making
Provides production operation support including daily job processing and validation of data
Provides help desk ticket resolution support
Supports the management of master data
Provides a wide range of data analytics and reporting support for the business office
Participates in release management including analysis of defects, solution design, testing, and deployment
Prepares documentation as required
Qualification
Required
Secret Clearance. The candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information
At least two (2) years of professional experience
Must be proficient in Microsoft Office Suite
Must work well independently; have the ability to interface with customers in senior level positions
Must have strong written and verbal communication skills and must provide customer service both internally and externally
Must have experience with Microsoft Applications (Word, Excel, PowerPoint)
An associates degree
A High School Diploma and two (2) years of additional experience can be substituted for the degree
Preferred
Familiarity with help desk systems such as the National Help Desk Service Manager (NHDSM), Service Now, or similar is desirable
Company
PSI Pax, Inc.
PSI Pax, Inc., established in 2006 and headquartered in California, Maryland, is an Economically Disadvantaged Women-Owned Small Business (EDWOSB) that provides agile program, business, and financial management; software engineering and integration; data analytics and business intelligence; cyber security; IT system administration; IT service management; and supply chain management services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lisa Mann
Chief Operating Officer
Company data provided by crunchbase