Peterson's · 1 week ago
Sales Engagement & Account Manager
Denver, CO
Full-time
Hybrid
Entry, Mid Level
1+ years expPeterson's is a leader in educational support, providing resources for students and educators since 1966. They are seeking a motivated Sales Engagement & Account Manager to support sales conversion and maintain customer relationships through lead engagement and account management.
Education Management
Responsibilities
Follow up with qualified leads from conferences, events, inbound inquiries, and curated lead lists
Engage prospects via phone, email, and digital channels to assess interest and needs
Schedule discovery and sales meetings for assigned Sales Representatives
Ensure timely, professional follow-up to maximize conversion from provided leads
Maintain accurate lead and activity records in the CRM
Manage a portfolio of customer accounts following the initial sale
Serve as a primary point of contact for ongoing customer communication
Conduct regular check-ins to support customer satisfaction and retention
Identify opportunities for upsell, cross-sell, and account growth
Partner with internal teams to ensure a positive customer experience
Manage the renewal process for assigned accounts
Prepare and deliver renewal quotes and proposals
Coordinate with internal teams to ensure pricing accuracy and timely renewals
Proactively manage renewal timelines and mitigate renewal risk
Participate in targeted outbound or cold outreach campaigns when needed
Support strategic growth initiatives or pilot programs
Provide feedback on outreach effectiveness and messaging
Work closely with Sales Representatives to ensure a smooth handoff from lead to customer
Collaborate with marketing and event teams to improve lead engagement strategies
Maintain accurate CRM records for leads, accounts, and renewals
Report on meeting activity, renewal performance, and account health
Qualification
Required
1–3+ years of experience in sales support, account management, customer success, or related roles
Strong communication, follow-up, and relationship-building skills
Experience using CRM systems (Salesforce, HubSpot, or similar)
Highly organized with strong attention to detail
Comfortable interacting with customers and internal sales teams
Adaptable and open to evolving responsibilities
Preferred
Experience working conference or event-generated leads
Exposure to outbound or cold outreach (even if limited)
Experience in B2B sales, SaaS, or services environments
Experience with quoting, renewals, or contracts
Company
Peterson's
Since 1966, Peterson's has helped provide students, teachers, parents, and members of the military with the best and most up to date information on college admissions, scholarships, opportunities, and more.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mo Lam
Chief Financial Officer
Company data provided by crunchbase