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Bon Secours · 10 hours ago

Patient Service Representative - Urgent Care - Laburnum

Richmond, VA

Full-time

Onsite

New Grad, Entry Level

Bon Secours is a faith-based and patient-focused organization dedicated to enhancing the health and well-being of all people. The Patient Services Representative will serve as the main point of contact for patients and the community, handling patient referrals, registrations, and scheduling appointments while ensuring excellent customer service.

Health CareHospitalMedical

Responsibilities

Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner

Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems

Ability to answer internal and external calls in a friendly and helpful manner

Must possess the ability to troubleshoot and resolve problems promptly

Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately

Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients

Other duties as assigned

Qualification

Medical billing proceduresMedical office softwareMedical terminologyICD-9CPT codingBasic computer skillsBasic math skillsProblem-solving skillsCommunication skillsInterpersonal skills