Charlotte Area Transit System ยท 6 hours ago
4 Yr Undergrad Intern I - Terminal Operations
Near Charlotte Douglas International Airport
Internship
Onsite
Intern
$19/hr - $20/hr
3+ years expThe City of Charlotte is a diverse and inclusive community, and they are seeking a 4 Yr Undergrad Intern I for Terminal Operations. This position provides high-level customer service to visitors and assists with various airport-related inquiries and operations.
Transportation/Trucking/Railroad
Responsibilities
Provide courteous and helpful service to customers in person and over the phone. Responsible for maintaining an awareness of current airport-related news and information, such as parking and ground transportation products, tenant names, and security regulations in order to provide accurate information to the traveling public. Responsible for providing paging services for airport partners and the general public
Issuance of Visitor Passes in accordance with established procedures
Maintain and monitor the Parking Validation register
Respond to various informational inquiries from customers and airport stakeholders, such as flight arrival and departure information, as available
Assist with crowd control and passenger movement throughout the Terminal
Collect and processes left-behind items from various areas around the Airport, to include but not limited to: Ground Transportation, TSA Checkpoints, various areas of the Terminal, International Arrivals, and CLT offices/departments
Record keeping of articles that are lost, found, and claimed
Inspects left-behind articles to investigate potential owner of property
Create and monitor lost/found claims
Perform follow-up of items and inquiries by way of in-person, written, phone and/or email communication(s)
Prepares and documents articles claimed to be shipped
Prepares and records monthly donations of lost items
Respond to and participates in airport emergencies and irregular operations in compliance with standard operating procedures, the Airport Emergency Plan, and other established plans
Assist other Airport Operations Sections to ensure continuity of operations
Other duties, as assigned
Qualification
Required
Associates degree plus one year of experience, or graduation from high school/GED plus three years of experience required preferably in the area of customer service and/or inventory management
Knowledge of and proficiency in computer programs including Microsoft Windows, Microsoft Office, internet research, and database entry and tracking
Skills to communicate effectively orally and in writing
Skills to efficiently manage multiple priorities and tasks
Effective organizational and detail-oriented skills
Read, comprehend, and communicated information to others from visual display screens
Ability to provide first-rate customer service and represent the Airport in a positive manner
Ability to prepare and effectively maintain logs and database with accuracy
Ability to work independently with minimal supervision, and as part of a team
Must be able to work assigned shifts, including nights, weekend, holidays, special events, or urgent/emergency situations
Must successfully pass and maintain an active Security Threat Assessment (STA) and Criminal History Records Check (CHRC)
Preferred
Experience with detailed recordkeeping, preferred
Benefits
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Company
Charlotte Area Transit System
Charlotte Area Transit System
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Elizabeth Presutti
Deputy Director, Chief Administrative Officer
Jason (JL) Lawrence
Chief Planning Officer
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