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Keywords Studios · 1 day ago

Enterprise Technical Account Manager

United States

Full-time

Remote

Senior Level

$150K/yr - $200K/yr

5+ years exp

Keywords Studios is a global services platform for video games and beyond, aiming to be the go-to provider of technical services. As an Enterprise Technical Account Manager, you will drive the expansion of Player Engagement Services and manage key customer relationships for large enterprise game companies.

AudioContentDigital MediaVideo Games

Responsibilities

Build and Execute Enterprise Account plan inclusive of defining technical strategies to expand share of wallet within existing customers by addressing whitespace opportunities including working closely with product and customer success teams to expand product adoption

Act as the single point of contact for customer health including owning overall account strategy, legal & billing discussions, and increasing overall customer usage of Helpshift platform and services

Report on weekly, monthly, quarterly pipeline opportunity reporting and progress towards quarterly revenue goals

Receive & Respond to customer RFI / RFP's

Use existing networks working within the games industry to open doors and create net new opportunities for Keywords with a focus on Introducing Player Engagement Services

Qualification

Account ManagementGame Industry ExperiencePlayer Engagement EcosystemCustomer Relationship ManagementData Driven MentalityHigh EQCommercial CreativityProcess DrivenExecution OrientedTeam PlayerCritical ThinkingCommunication Skills