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Caterpillar Inc. · 18 hours ago

Manager Product Support, Condition Monitoring

Peoria, IL

Full-time

Onsite

Mid, Senior Level

$148K/yr - $222K/yr

Caterpillar Inc. is a global leader in manufacturing and technology, committed to building sustainable communities. They are seeking a Product Support Manager over Condition Monitoring to lead a team of specialists in delivering actionable machine health insights and ensuring high-quality service delivery to customers and dealers.

ConstructionMachinery ManufacturingManufacturingMechanical Engineering

No H1B

Responsibilities

Lead, mentor, and support a team of Condition Monitoring Advisors. Provide guidance, coaching, and performance feedback to ensure high-quality service delivery

Oversee the execution of condition monitoring activities across multiple customer fleets. Ensure consistency, accuracy, and alignment with customer goals

Represent the condition monitoring team in meetings with customers, dealers, and internal stakeholders. Align on fleet performance strategies and action plans

Serve as a subject matter expert and escalation point for complex equipment issues. Provide training and support to team members as needed

Review and approve monthly health reports and customer updates. Ensure insights are clear, actionable, and aligned with business objectives

Identify opportunities to improve workflows, tools, and team efficiency. Collaborate with internal teams to implement best practices and drive innovation

Travel: Up to 10%

Qualification

Condition MonitoringData AnalysisTechnical Team ManagementCustomer EngagementCaterpillar Equipment KnowledgeProcess ImprovementTalent DevelopmentEffective Communication

Required

Strong background in mining, construction, or waste handling equipment—whether through fleet management, engineering, or equipment support

Experience in leading, mentoring, and supporting a team of Condition Monitoring Advisors

Solid understanding of Caterpillar equipment and condition monitoring elements (SOS fluid analysis, Product Link & VIMS alerts, inspections, backlog, site conditions)

Demonstrated ability to build trust and deliver value in customer-facing roles

Strong decision-making skills with the ability to interpret complex data and guide team recommendations

Excellent verbal and written communication skills

Comfortable presenting to stakeholders and facilitating cross-functional collaboration

Ability to oversee the execution of condition monitoring activities across multiple customer fleets

Experience in reviewing and approving monthly health reports and customer updates

Ability to identify opportunities to improve workflows, tools, and team efficiency

Preferred

Proven experience managing technical teams in product support, reliability engineering, or fleet management

Strong people leadership and coaching skills

Working knowledge of Product Link™, VisionLink, VIMS, inspection processes, equipment lifecycle planning, SOS Services, and the Service Information System (SIS)

Prior experience with customer account management and Cat Foresight Condition Monitoring suite

Passion for developing talent, improving processes, and driving operational excellence