Charlotte Area Transit System · 2 hours ago
4 Yr Undergrad Intern I- Information Technology ( IT )
CLT IT
Internship
Onsite
Intern
$19/hr - $20/hr
1+ years expThe City of Charlotte is seeking a 4 Yr Undergrad Intern in Information Technology to serve as a technical resource and liaison between I&T and customers. The intern will be responsible for troubleshooting technical issues, providing training to staff, and managing departmental technology deployments.
Transportation/Trucking/Railroad
Responsibilities
Assists in providing technical support, troubleshooting, and responds to support phone calls, ticketing system submissions, end user walk ins to support area, and emails
Directly Supports the end user community for Aviation located within the Airport Campus. This includes but is not limited to:
The CLT Center, Piper Lane, Cargo 7, 4900, Terminal
Support involved may include but is not limited to:
PC deployment and recovery
Mobile device deployment and recovery (iPads, Cellular phones)
Software Installation and Configuration
Project work as deemed when allocated as a resource
Assists in reviewing specifications for new hardware and software
Escort vendors or external technical partners to various areas of the airport if needed. These moments may specifically require access to a communications closet or escorting personnel to designated areas for support of an in-place technology or application for repair/replacement
May at times make contact or collaborate with aviation tenants, or airline personnel
May at times contact a vendor for additional support or an on call for a supported system or application
Involved in testing equipment, software, and assists in deployment of updates to enterprise workstations, mobile devices (including cellular phones and tablets) and provide basic user training as appropriate
Assists with projects related to technology refresh and operating system upgrades and assists with equipment inventory and asset management
Assists in the preparation of documentation on resolution of technical issues on various technologies
Assist with training of new team members
Provides non-complex resolution and support to technology users
Performs related work as required
Qualification
Required
At least two years of relevant college-level course work or an associate's degree from an accredited college or university in Information Technology, Computer Science, or a related field
Less than (1) year of experience in an information technology support role, including hardware, software support
Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities
Valid Driver's License within state of residency
Ability to obtain and maintain a City Driving Permit (which is dependent on the status of a Valid driver's license. Certain convictions will disqualify individuals from unescorted access privileges, and therefore, exclude them from employment)
Knowledge of English grammar, spelling, and punctuation
Knowledge of modern office procedures, methods and computer equipment
Knowledge of the principles of business process management and incident management
Knowledge of various software/hardware and operating systems
Knowledge of principles and practices of inventory management
Skilled in interpersonal skills necessary to develop and maintain effective and appropriate working relationships
Skilled in performing a variety of duties, often changing from one task to another of a different nature
Skilled in performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
Skilled in analysis and troubleshooting
Skilled in customer service
Ability to meet schedules and deadlines of the work
Ability to understand and carry out oral and written directions
Ability to accurately organize and maintain paper documents and electronic files
Ability to maintain the confidentiality of information and professional boundaries
Ability to communicate effectively, both orally and in writing
Ability to test and evaluate hardware and software to determine efficiency, reliability, and functionality
Benefits
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Company
Charlotte Area Transit System
Charlotte Area Transit System
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Elizabeth Presutti
Deputy Director, Chief Administrative Officer
Jason (JL) Lawrence
Chief Planning Officer
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