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Labcorp · 8 hours ago

Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

United States

Full-time

Remote

Entry Level

$17.75/hr - $21/hr

1+ years exp

Labcorp is a company focused on accelerating healthcare breakthroughs and improving care delivery. They are seeking a Customer Service Support Representative to provide exemplary customer experiences in patient billing, addressing inquiries and resolving issues while maintaining performance goals.

BiotechnologyHealth CareHospitalLife ScienceMedicalPrecision Medicine

Responsibilities

Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers

Initiate payment plans for patients for outstanding balances

Routinely utilize multiple resources to resolve patient inquiries while on the phone

Maintain performance goals

Ability to become proficient with processes after completing a structured training program

Qualification

Medical billing experienceCustomer service experienceHigh volume call handlingAlpha-Numeric data entryProficiency with computer applicationsAttention to detailOrganization skillsCommunication skillsTeamworkTime management

Required

High School Diploma or equivalent required

Minimum 1+ year work experience required

Ability to work and learn in a fast-paced environment

Attention to detail

Perform successfully in a team environment

Excellent organization skills

Proficiency navigating multiple computer screens and applications

Alpha-Numeric data entry proficiency

Excellent communication skills

Internet download speed of at least 50 megabytes per second connectivity required - if work remote (not just satellite)

Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port

Dedicated area to perform duties without interference; will be structured environment with structured breaks

Ability to manage time and tasks independently while maintaining productivity