Laveer Engineering ยท 8 hours ago
Operations Analyst
Norwell, MA
Contract
Onsite
Entry Level
$20/hr - $25/hr
1+ years expLaveer Engineering is part of Westinghouse Electric Company LLC, focusing on clean energy solutions. They are seeking an Operations Analyst to analyze customer calls and data for power outages, manage response teams, and ensure timely customer service.
Industrial EngineeringMechanical EngineeringService Industry
Responsibilities
Gather and analyze customer calls and several computer data to determine location and cause of power outages
Dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations
Schedule and manage other non-emergency customer related work in a timely and cost-effective manner to ensure customer service
Report outages to customer's accounts
Manage Estimated Restoration Times to customers
Provide accurate information to customers, and first line resolution to customer complaints
Provides timely and accurate data for Service Reliability improvements
Qualification
Required
1+ years of experience
High School or equivalent
Computer skills and proficiency working in multiple software applications
Problem resolution
Analytical thinking
Benefits
Comprehensive Health and Income Protection Benefits
401(k) Savings Plan
Paid Vacations for Qualifying Positions
Company
Laveer Engineering
Laveer Engineering provides custom and off the shelf equipment solutions to industry.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2021-06-01Acquired
Company data provided by crunchbase