Aston Carter · 1 day ago
Project Manager
Canton, OH
Contract
Onsite
Senior Level
$38/hr - $44/hr
7+ years expAston Carter is a company that provides corporate talent solutions globally. They are seeking an experienced After-Sales Project Manager to lead initiatives focused on resolving quality risks impacting customers and restoring customer confidence.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Take ownership of quality issues already identified, driving resolution plans with different customers
Serve as the primary contact for affected customers, ensuring clear communication and managing expectations throughout the process
Align with internal teams (Operations, Supply Chain, technical support, quality, and sales) to implement the corrective measures quickly and effectively
Assess ongoing risks, prioritize actions, and escalate where necessary to protect customer relationships and company reputation
Deliver structured updates to senior management and customers, including timelines, risks, and next steps
Ensure all actions are documented for traceability and compliance with internal and external standards
Prepare a clear handover plan for permanent teams once issues are resolved
Qualification
Required
Minimum 7–10 years of experience in project management, with a strong track record in after-sales or quality situations
Skilled in managing sensitive customer situations with professionalism and diplomacy
Familiarity with manufacturing processes, product quality standards, and risk management tools
Ability to analyze data to understand status and prioritize actions
Ability to deliver clear, concise updates to both customers and internal stakeholders
Comfortable working under pressure and making decisions in complex, time-sensitive environments
Preferred
Project Management Certification (PMP, PRINCE2, or equivalent preferred, not mandatory)
Experience in quality issues resolution
Strong leadership and influencing skills across multiple departments
Knowledge of quality methodologies is a plus (FMEA, 8D, Root Cause Analysis)
Ability to operate in an international, multicultural environment
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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