PayPal · 4 days ago
Sr Director, Content Design Platforms + Systems
San Jose, California, United States of America
Full-time
Hybrid
Director/Executive
$218K/yr - $324K/yr
12+ years expPayPal is a global leader in commerce and payment solutions, and they are seeking a Senior Director for Content Design Platforms + Systems. This role involves leading the development of the next-generation Content Design Platform and enhancing the user experience across consumer and merchant interactions.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Develop and articulate a clear, compelling vision and strategy in alignment with the content design strategy and operations that inspires others
Oversee and direct the development of content design that enhances the user experience with direct impact on PayPal revenue, expense, budget, and growth
Negotiate with and influence the decision-making of senior internal and external executives and decision-makers
Create operational and strategic objectives and plans for content and design processes using domain knowledge and extensive expertise
Provide guidance to critical cross-functional and cross-organizational teams focused on product transformation across PayPal
Identify and resolve strategic problems or issues by developing new or innovative content design solutions
Architect and scale the Content Design Platform — frameworks for tone, semantics, clarity, and trust integrated into our Design System and AI workflows
Define metrics for clarity, comprehension, and readability that become part of our Experience Quality Score
Partner with Design Systems and AI Foundations to create AI-assisted authoring and tone-evaluation capabilities
Reset the content bar across all BUs: clarity, hierarchy, and human tone that embody PayPal’s new product language
Establish a company-wide clarity rubric and launch a cadence of content craft reviews, audits, and critiques
Mentor and calibrate content designers, creating a unified discipline identity and community of practice
Rebuild the discipline’s reputation from tactical service to strategic design function
Drive the integration of content design into early product shaping, not just late-stage copy
Partner with design, product, and engineering leaders to embed clarity and meaning in every surface
Qualification
Required
12+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
15+ years leading content design, UX writing, or language systems in product-led tech companies; 5+ years managing managers or large cross-disciplinary teams
Deep fluency in systems thinking — designing frameworks that scale, not just guidelines
Demonstrated experience working with or integrating AI-assisted design, LLMs, or data-informed authoring
Proven record of raising craft bar and discipline maturity in low-maturity environments
Ability to translate complex financial or technical concepts into clear, human language
Strong leadership presence: can influence executives and inspire practitioners alike
Equal comfort in a design critique, a system architecture review, or a CEO staff meeting
Benefits
Medical
Dental
Vision
Life and disability insurance
Parental and family leave
401(k) savings plan
Paid time off
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
PayPal UK CEO
chaloem khompitoon
President & CEO
Recent News
2026-01-17
Small Business Trends
2026-01-16
2026-01-16
Company data provided by crunchbase