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Midland States Bank · 1 day ago

Teller - Bilingual

Rockford, IL

Full-time

Onsite

New Grad, Entry Level

$17.50/hr - $17.50/hr

Midland States Bank is a unique banking institution focused on providing personalized customer service. The Teller - Bilingual position is responsible for delivering exceptional customer experiences while managing banking transactions and maintaining cash drawer accuracy, requiring proficiency in both English and Spanish.

BankingFinanceFinancial ServicesWealth Management

Responsibilities

Provide exceptional customer experiences to our diverse clientele

Process both business and individual banking transactions

Manage a cash drawer and cross-sell bank services

Perform comprehensive, prompt and efficient customer transactions

Trial balance cash drawer throughout the day and balance at close of shift

Report any discrepancies to the supervisor as necessary

Receive cash and checks for deposit, verifying amounts and endorsements

Examine cash carefully to guard against counterfeit bills

Cash checks for customers in accordance with bank policy

Enter transactions into computer system and issue receipts

Assist customers with transactions and ATM operations

Provide accurate customer service to include balancing cash drawer throughout the day

Understand basic knowledge of deposit and lending products & services

Identify correct product types through needs-based questioning to build and deepen customer relationships

Demonstrate knowledge of bank products and services by referring them to corresponding business partners

Assist customers on electronic services and enter opportunities into customer information software

Serve as relief and/or backup teller in other locations of Midland States Bank

Timely completion of all assigned learning activities

Participate in weekly huddles and one-on-one coaching sessions

Demonstrate and model Midland States Bank core values that support the bank’s culture

Participate in bank-sponsored community activities

Effectively communicate with customers in both English and Spanish, ensuring clear and accurate responses

Translate and interpret documents and messages as needed

Occasional travel for training and team meetings within the market as needed

May require work in a Midland office to ensure collaboration and support of internal and external customers

Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA)

Other duties as assigned

Qualification

Customer serviceCash handlingBilingual (English/Spanish)Banking knowledgeCompliance knowledgeEmotional intelligenceCollaborationEffective communicationAdaptability