Caterpillar Inc. · 1 week ago
Manager Product Support, Condition Monitoring
Peoria, IL
Full-time
Onsite
Mid, Senior Level
$148K/yr - $222K/yrCaterpillar Inc. is a global team focused on building stronger, more sustainable communities. They are seeking a highly skilled Product Support Manager to lead a team in delivering exceptional machine health insights and managing customer engagement within the Condition Monitoring sector.
ConstructionMachinery ManufacturingManufacturingMechanical Engineering
No H1B
Responsibilities
Lead, mentor, and support a team of Condition Monitoring Advisors. Provide guidance, coaching, and performance feedback to ensure high-quality service delivery
Oversee the execution of condition monitoring activities across multiple customer fleets. Ensure consistency, accuracy, and alignment with customer goals
Represent the condition monitoring team in meetings with customers, dealers, and internal stakeholders. Align on fleet performance strategies and action plans
Serve as a subject matter expert and escalation point for complex equipment issues. Provide training and support to team members as needed
Review and approve monthly health reports and customer updates. Ensure insights are clear, actionable, and aligned with business objectives
Identify opportunities to improve workflows, tools, and team efficiency. Collaborate with internal teams to implement best practices and drive innovation
Up to 10% travel
Qualification
Required
Strong background in mining, construction, or waste handling equipment—whether through fleet management, engineering, or equipment support
Ability to build relationships, drive performance, and foster collaboration
Team Leadership & Development: Lead, mentor, and support a team of Condition Monitoring Advisors
Strategic Oversight: Oversee the execution of condition monitoring activities across multiple customer fleets
Customer & Dealer Engagement: Represent the condition monitoring team in meetings with customers, dealers, and internal stakeholders
Training & Support: Serve as a subject matter expert and escalation point for complex equipment issues
Reporting & Communication: Review and approve monthly health reports and customer updates
Process Improvement: Identify opportunities to improve workflows, tools, and team efficiency
Technical Excellence: Solid understanding of Caterpillar equipment and condition monitoring elements (SOS fluid analysis, Product Link & VIMS alerts, inspections, backlog, site conditions)
Customer Focus: Demonstrated ability to build trust and deliver value in customer-facing roles
Data Gathering & Analysis: Strong decision-making skills with the ability to interpret complex data and guide team recommendations
Effective Communications: Excellent verbal and written communication skills
Preferred
Proven experience managing technical teams in product support, reliability engineering, or fleet management
Strong people leadership and coaching skills
Working knowledge of Product Link™, VisionLink, VIMS, inspection processes, equipment lifecycle planning, S•O•S Services, and the Service Information System (SIS)
Prior experience with customer account management and Cat Foresight Condition Monitoring suite
Passion for developing talent, improving processes, and driving operational excellence
Benefits
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
Company
Caterpillar Inc.
For 100 years, we’ve been helping customers build a better, more sustainable world.
Founded in 1925
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.51BKey Investors
US Department of EnergyAdvanced Propulsion Centre UK
2025-08-28Post Ipo Debt· $3.5B
2024-10-31Grant· $5.04M
2019-06-23Grant
Leadership Team
George Moubayed
Chief Sustainability and Strategy Officer / Senior Vice President Enterprise Strategy Division
E
Eric Sporre
Vice President & Global Chief Information Security Officer (CISO)
Recent News
2026-01-22
Company data provided by crunchbase