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South Eastern Sydney Local Health District (SESLHD) · 7 hours ago

eHR Training and Support Officer

Sydney, ND

Full-time

Onsite

Senior Level

$59.60/hr - $69.13/hr

South Eastern Sydney Local Health District (SESLHD) is seeking an eHR Training and Support Officer to shape digital healthcare through expertise in eMR and iPM systems. The role involves delivering impactful training and providing expert application support to clinicians, ensuring they are confident in using electronic health records.

Health CareMedicalMental HealthWellness

No H1B

Responsibilities

Provide level 2 support for Cerner eMR and iPM, managing incidents, problems and change requests

Schedule, deliver and continuously improve training programs across multiple hospital sites

Develop and maintain engaging training materials, guides and evaluation tools

Support and mentor local super users while identifying workflow and system improvements

Participate in application testing and provide onsite or after-hours support as required

Qualification

Cerner eMRIPM systemsTraining developmentClinical application experienceAnalytical skillsCustomer engagementInterpersonal skillsProblem-solving skillsDocumentation skills

Required

Relevant tertiary qualifications, and/or equivalent industry experience working with clinical application and enterprise-wide patient administration system (PAS) and electronic health record (eMR) system

Demonstrated experience in practices and workflows in any of the following – operating theatres, emergency department, outpatient scheduling, diagnostic ordering and result reporting, clinical documentation including electronic discharge summaries or patient administration functions

Demonstrated experience in the delivery of computer / application training within a large organisation. Proven experience in developing training documentations such as Lesson Plans, Training Schedules and Training Scenarios

Demonstrated high level interpersonal and negotiation skills including proven ability to communicate and collaborate effectively with stakeholders to achieve outcomes. Excellent verbal and written communication skills, ability to develop and maintain documentation in both a technical and business context

Demonstrated highly developed analytical and problem-solving skills, with strong planning, time management and organisation skills to meet deliverables. Proven ability to function as a self-motivated multi skilled analyst, working collaboratively in a team environment, with a positive proactive attitude, who can effectively work with minimal supervision

Demonstrated highly developed customer engagement and support experience for delivery of excellent services to stakeholders

Demonstrated experience in Cerner eMR application

Ability to work outside normal business hours when required, including on call support, and onsite support, current valid NSW Driver's License