RIT Solutions, Inc. ยท 4 days ago
ITSM Analyst
Canonsburg, PA
Full-time
Hybrid
Senior Level
5+ years expRIT Solutions, Inc. is seeking an ITSM Analyst to support their Enterprise Operations team. The role involves aiding in the development of ITSM/ITOM best practices, managing incidents, and maintaining the Configuration Management Database (CMDB).
Staffing & Recruiting
Responsibilities
Aid in the development and rollout of ITSM/ITOM best practices
The role will primarily support two areas within Enterprise Operations team:
Support of Service Operation Incident Management:
Support the Incident Manager to manage incidents across Operation and minimize business disruption
Coordinate across technical teams, vendors, and stakeholders and establish effective communication
Conduct post-incident reviews and root cause analysis
Identify patterns and propose improvements to reduce incident frequency
Enhance automation and monitoring to bring more reliability
Measure and improve customer satisfaction related to operational incidents
Support of Service Transition Configuration Management:
Assist in the development of processes and reporting to maintain accurate and up-to-date Configuration Management Database (CMDB)
Build a project plan to establish and rollout end-to-end service mapping to visualize infrastructure dependencies
Work with CMDB manager to develop the mapping and supporting processes; for rollout and ongoing maintenance
Work with both the technical team and stakeholders to build a project plan for rollout of service mapping
Work with the stakeholders to demo the service mapping feature and benefit
Lead the implementation of service mapping incrementally across critical applications/platform
Leverage CMDB and Service Maps to enhance incident management and improve Client security posture
Develop reporting of the use and impact of Service Mapping within the organization
Qualification
Required
ITSM/ITOM knowledge - 5+ years
Project coordination skills (small projects of multiple weeks to a month)
Functional knowledge of ITSM Incident Management module and CMDB service mapping (be able to explain how it works)
Experience performing post incident reviews and root cause analysis for service operation incident management
Company
RIT Solutions, Inc.
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201-500 employees
H1B Sponsorship
RIT Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase