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Mindful Therapy Group · 16 hours ago

Front Desk Receptionist - Boulder, CO

Boulder, CO

Full-time

Onsite

New Grad, Entry Level

$19/hr - $19/hr

Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice. The Provider Support Specialist (PSS) serves as first-tier support for provider members, providing high levels of customer service and administrative support to help them manage their independent businesses effectively.

AdviceConsultingHealth CareMental Health

Growth Opportunities

Responsibilities

Collaborate with the Office Manager to set goals, manage outcomes, and provide timely follow through for more complex tasks

Create a warm and welcoming atmosphere for clients by using active listening skills and an empathetic tone

Follow check-in procedures to ensure accuracy of demographics, collection of balance due, and scheduling future appointments

Process a high volume of inbound and outbound emails and providers support chats to support with coordination of care, ensuring client privacy is maintained according to HIPAA guidelines and that all required ROIs are obtained

Become an expert in all aspects of the provider practice including provider messaging, schedule management, and intake procedures

Provide excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner

Support with maximizing providers’ schedules by scheduling for new and returning clients

Support clients and providers with technology troubleshooting and be able to successfully assist with the patient portal and telehealth module questions as they arise

Maintain HIPAA guidelines and ensure PHI is secure at all times

Support with client complaints and escalate as needed to the Office Manager when escalations occur that cannot be resolved within the scope of the PSS role

Assess current processes and make recommendations for improvements when applicable. Collaborate with the Office Manager as needed to communicate ideas to management or discover solutions

Maintain a professional office environment and be a brand ambassador by ensuring cleanliness, tidiness, maintain a welcoming feel to the office, and addressing overall facility needs promptly as issues arise