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Charlotte Area Transit System · 20 hours ago

4 Yr Undergrad Intern I - Landside Operations

CLT Center

Internship

Onsite

Intern

$19/hr - $20/hr

The City of Charlotte is dedicated to providing quality public services and promoting the safety and quality of life for all residents. The 4 Yr Undergrad Intern I - Landside Operations role involves assisting with customer service and administrative support for the Landside Operations Section at Charlotte Douglas International Airport, focusing on employee parking and customer service issues.

Transportation/Trucking/Railroad

Responsibilities

Helps in providing customer service and administrative support to the Landside Operations Section of the Airport Operations Division and the CLT Employee Parking and Customer Service Program

Assist in researching customer service issues for Employee Parking, Bus Operations, Parking and Online Booking

Enter and update information in the CLT Employee Parking Database

Assign, activate, track and de-activate Employee Parking Access Credential (PAC) Cards and hangtags

Provides courteous and helpful service to internal and external customers in person, in writing and over the phone

Completes special projects and performs directed research. Types, edits, and proofs correspondence and other documents. Performs data entry, completes reports, and maintains records. Research, maintains, and distributes compiled data for various reports, records, and documents. Files, faxes, copies, and compiles documents

Support other Airport Operations Sections by performing assistance duties for irregular and emergency operations such as crowd control, fire watches, escorts, and other duties deemed necessary for continuity of operations

Other duties, as assigned

Qualification

Customer serviceMicrosoft ExcelDatabase systemsTime managementProblem-solvingCommunicationTeamworkInitiative

Required

Must be enrolled in a 2 year or 4 year college or University

Skills to provide first-rate customer service for internal and external customers

Skills to effectively and independently use Excel, Word, PowerPoint, and Outlook

Skills to compose, edit and print professional letters and memos in Word, enter data in Excel, and compose professional emails, enter and organize data, and schedule appointments in Outlook

Skills to effectively and discreetly convey information

Skills to take initiative, investigate and solve problems

Skills to manage time well and keep work organized in an effective manner

Ability to handle increasingly complex / confidential / sensitive executive level duties

Ability to express ideas effectively, both orally as well as in writing

Ability to identify and analyze problems and identify possible solutions in support of established goals

Ability to identify and effectively respond to issues, concerns, and needs

Ability to work independently as well as a team member with diverse workgroups

Ability to maintain effective working relationships with co-workers, other City departments, and the public, representing the Airport in a positive manner