University of Michigan · 1 day ago
Senior Director, Operations & Ancillary Services
Ann Arbor, MI
Full-time
Hybrid
Director/Executive
7+ years expThe University of Michigan is seeking a strategic and results-oriented leader for the role of Senior Director, Operations & Ancillary Services. This position involves providing strategic leadership and operational oversight to essential Logistics and Support Services departments, ensuring high-quality service delivery in support of patient care and organizational objectives.
E-LearningEducationHigher EducationUniversities
Responsibilities
Direct daily operations to ensure safety, efficiency, and regulatory compliance
Develop and implement strategic plans that align Logistics and Support Services functions with organizational goals
Ensure operations are aligned with organizational objectives, improving accuracy and efficiency in workflows
Lead the development and oversight of multi-million dollar operational budgets, ensuring optimal resource allocation and adherence to financial targets
Direct the planning and execution of capital projects for departments as necessary
Oversee benchmarking activities and monitor key performance indicators; reporting on outcomes and implementation data-driven process improvements
Build, lead, and develop high-performing teams by fostering a culture of excellence that enables teams to deliver high-quality service in alignment with organizational needs
Partner with clinical, administrative, and facilities leadership to support organizational initiatives and respond to evolving operational needs
Manage relationships with vendors
Direct and support the creation and implementation of goals, objectives, policies, procedures, and new initiatives
Lead teams through effective change in support of operational enhancements
Qualification
Required
Bachelor's degree in Business, Healthcare Administration, Operations Management, or related field
Minimum of 7-10 years of progressively responsible experience within a healthcare or large complex organization including at least 5 years of direct supervisory experience
Proven ability to lead, motivate, and develop high-performing teams
Experience with performance management and staff development
Demonstrated success in developing and implementing strategic plans and process improvement initiatives
Strong analytical ability for data-driven decision making and performance monitoring
Strong financial and business acumen with experience developing and managing multi-million dollar budgets
Experience overseeing contractual agreements and managing relationships with third party vendors
Excellent verbal and written communication skills with the ability to collaborate across departments and levels of leadership
Strong problem-solving and conflict resolution skills
Demonstrated ability to effectively and efficiently prioritize tasks, manage competing deadlines, and oversee multiple projects/initiatives simultaneously
Preferred
Master's degree in Business, Healthcare Administration, Operations Management, or related field
Experience with collective bargaining agreements
Ability to thrive in a fast-paced environment
Knowledge of UM policies and procedures
Experience using UM systems (FinProd, FinanceBI, HRMS, Cornerstone, etc)
Benefits
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Company
University of Michigan
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving, and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
10001+ employees
H1B Sponsorship
University of Michigan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (662)
2024 (594)
2023 (787)
2022 (473)
2021 (411)
2020 (324)
Funding
Current Stage
Late StageTotal Funding
$359.75MKey Investors
Michigan Economic Development CorporationNational Institutes of HealthBreakthrough T1D
2025-07-17Grant· $1M
2025-06-07Grant· $1.17M
2025-04-23Grant
Leadership Team
Greg McGuire
Managing Director, Mcity
Robert Goodspeed
Chair, Urban and Regional Planning Program
Recent News
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