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Michigan Humane · 4 hours ago

Customer Service Representative

Westland, MI

Full-time

Onsite

New Grad, Entry Level

Michigan Humane is a non-profit animal welfare organization dedicated to improving and saving lives through compassionate care, community engagement, and advocacy for animals. The Customer Service Representative serves as the main point of contact with clients and the public, providing excellent customer service and assisting with various tasks related to patient care and clinic operations.

Veterinary

Responsibilities

Greet customers on the phone and in person in a friendly and professional manner

Provides excellent customer service to clients by setting appointments, processing prescription refills and food orders, assisting them with payments, and explaining payment processes and options

Check patients in for their appointments by locating medical records and confirming services to be performed and method of payment

Check patients out following their appointments by preparing and reviewing invoices, verifying charges, taking payments, selling medications and prescription food, and reviewing aftercare instructions with clients

Prepare patients for surgery admission by creating and locating medical records, reviewing medical history and preparing necessary paperwork such as release forms, cage cards, check-in sheets, ID collars, etc

Properly register microchips

Create medical records for all adopted animals and shelter animals needing medical care

Maintain lobby cleanliness and safety through general upkeep

Promote Michigan Humane programs and general goodwill among clients and staff

Attend special fundraising and adoption events as needed