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Davidson's Inc. · 4 days ago

Collections Specialist

Prescott, AZ

Full-time

Onsite

Entry Level

1+ years exp

Davidson's Inc. is a leading firearms wholesaler headquartered in Prescott, Arizona, dedicated to exceptional customer service. They are seeking a compassionate Customer Account Resolution Specialist to assist customers in resolving outstanding balances while maintaining respectful communication and compliance with company policies.

RetailSporting GoodsSports

Responsibilities

Proactively contact customers with past-due accounts via phone, email, or mail in a respectful and professional manner

Provide excellent customer service while helping clients understand their account status and available payment options

Collaborate with internal departments (billing, sales, customer support) to resolve account discrepancies and ensure accurate information

Negotiate payment plans and follow up on commitments to ensure timely resolution

Maintain detailed and accurate records of all communications and actions taken

Identify patterns or systemic issues and escalate as needed to improve processes

Ensure compliance with internal policies and relevant debt collection regulations

Qualification

Collections experienceCustomer service experienceCommunication skillsProblem-solving abilitiesAccountabilityActive listening skillsAttention to detailTime managementTeam playerIntegrity