Davidson's Inc. · 3 days ago
Collections Specialist
Prescott, AZ
Full-time
Onsite
Entry Level
1+ years expDavidson's Inc. is a leading firearms wholesaler headquartered in Prescott, Arizona, dedicated to exceptional customer service. They are seeking a compassionate Customer Account Resolution Specialist to assist customers in resolving outstanding balances while maintaining respectful communication and compliance with company policies.
RetailSporting GoodsSports
Responsibilities
Proactively contact customers with past-due accounts via phone, email, or mail in a respectful and professional manner
Provide excellent customer service while helping clients understand their account status and available payment options
Collaborate with internal departments (billing, sales, customer support) to resolve account discrepancies and ensure accurate information
Negotiate payment plans and follow up on commitments to ensure timely resolution
Maintain detailed and accurate records of all communications and actions taken
Identify patterns or systemic issues and escalate as needed to improve processes
Ensure compliance with internal policies and relevant debt collection regulations
Qualification
Required
1–3 years of experience in collections, billing, customer service, or a related field
Excellent communication and active listening skills
Empathetic and patient approach to difficult conversations
Strong problem-solving abilities and attention to detail
Ability to manage time effectively and meet performance goals
A team player with a strong sense of integrity and accountability
All candidates must be at least 21 years of age
Can pass a criminal and credit background check
Can pass a pre-employment drug test
Benefits
Family Medical
Dental
Vision coverages
Supplemental life insurance
Flexible spending accounts
Short-term/ long-term disability plans
Cash benefit supplemental insurance plans
401(k) with a generous match
Company
Davidson's Inc.
Davidson's Inc is one of the largest and most progressive firearms wholesalers in America.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Bahlke, MBA
Chief Technology Officer
Company data provided by crunchbase