Associate Manager Social Media- Customer Experience (REMOTE) jobs in United States
cer-icon
Apply on Employer Site
company-logo

Marco's Pizza (Marco's Franchising, LLC) · 1 day ago

Associate Manager Social Media- Customer Experience (REMOTE)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Marco's Franchising, LLC is seeking an Associate Manager for Social Media within their Customer Experience team. This role involves managing customer experience resolutions through social media, phone, and email, while collaborating with operations and franchisees to enhance guest experiences and support marketing initiatives.

Food and Beverage

Responsibilities

Assist with reputation management of social channels to ensure a good customer experience
Support Operations and Franchisees with guest experience resolution
Assist with managing the relationship with Marco’s social platform partner
Assist with Customer Service phone and email channels when needed
Collaborate on development of new marketing channels and communications
Help with monthly analytics, refining and establishing processes to improve guest experience
Must be available select evenings and weekends to review/respond to customer issues

Qualification

Social media platformsCustomer service experienceMicrosoft OfficeReputation managementCompassionPatienceAttentivenessOrganizational skillsTime managementProblem solvingCommunication skills

Required

Bachelor's degree in Business, Marketing, Communications, or related field
2 to 5 years of experience in customer service
Microsoft Office-Word, Excel, and PowerPoint
Experience in social media platforms
Strong organizational and time management skills
Independent thinker with the ability to prioritize work and creatively solve problems
Willingness to follow processes in place, and provide suggestions for process improvements
High levels of personal accountability
Strong/clear written and presentation communication skills
Ability to handle multiple projects with various timelines
Ability to demonstrate compassion, patience, and attentiveness to customer needs

Preferred

QSR/Food experience a plus
Experience in reputation management or customer service

Company

Marco's Pizza (Marco's Franchising, LLC)

twittertwittertwitter
company-logo
Headquartered in Toledo, Ohio, Marco’s Pizza is one of the fastest-growing pizza brands in the United States.
dateFounded in 1978
location
Toledo, Ohio, USA
people-size10001+ employees
web-link
http://marcos.com/

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Tony Libardi
President & Co-CEO
linkedin
leader-logo
Bill Schaffler
SVP and Chief Financial Officer
linkedin

Recent News

PR Newswire
Marco's Pizza Helps Pizza Lovers Keep New Year's Resolutions to Eat Healthier and Save Money
2026-01-13
Media Post
Executive Moves At Little Caesars, Marco's, Dave's Hot Chicken
2025-12-14
PR Newswire
Marco's Pizza Taps Power Duo, Expanding Leadership Team with New CMO and CFO
2025-12-10
Company data provided by crunchbase