Jetson · 6 days ago
Product Manager - Field Experience
Centennial, CO
Full-time
Onsite
Mid, Senior Level
$165K/yr - $195K/yrJetson is on a mission to accelerate the transition of 100M homes across North America to sustainable energy use. They are seeking a visionary product leader to define and optimize the end-to-end field experience, focusing on enhancing customer experience and operational efficiency through innovative technology solutions.
Renewables & Environment
Responsibilities
Define and optimize the end-to-end journey from when a job is sold, to how it is installed, to when it is serviced for our field teams
Identify and preemptively solve friction points through real-time data analysis, advanced analytics, agentic workflows and AI-driven personalization of the field journey
Leverage software and AI to create agents that guide our field professionals to install efficiently and trouble shoot issues in real time
Establish a clear vision and roadmap for the field experience aligned with company goals
Translate strategy into well-defined epics, user stories, and acceptance criteria
Work closely with Product Design to deliver elegant, usable, and accessible interfaces for our field teams
Align with Operations to define and deliver key objectives and results
Define success metrics and monitor performance, leveraging predictive modeling and AI to forecast outcomes and inform product strategy
Design and execute high-velocity experiments (A/B tests, usability studies), using data and AI-informed insights to accelerate product iteration and learning
Qualification
Required
Experience leading end-to-end product strategy and execution for field experiences spanning warehouse kitting, van loading, equipment installation, system commissioning, troubleshooting and service
Experience leveraging existing field service applications for maximum impact
Expertise in applying AI across customer journey mapping, personalization, and optimization—using predictive insights, behavioral data, and AI agents to create differentiated, end-to-end customer experiences at scale
Excellent communication, facilitation, and stakeholder management skills
Proven ability to translate complex market needs into actionable product requirements
Benefits
Dental Care
Health Insurance
Vision Care
Life Insurance
Education Support
Equity
Company
Jetson
Jetson is on a mission to accelerate the transition of 100M homes across North America away from burning fossil fuels to sustainable energy use.
Founded in 2024
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase