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Fidelity Bank · 5 hours ago

Director, Business Analysis

Boston, MA

Full-time

Hybrid

Mid Level

$156K/yr - $166K/yr

4+ years exp

Fidelity Bank is seeking a Director of Business Analysis to build strategies for digital publishing solutions and enhance product capabilities. The role involves collaborating with various teams to streamline workflows and improve efficiency in a B2B technology environment.

BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management

Responsibilities

Builds new product capabilities to expand managed account offerings

Researches opportunities to optimize marketing content development workflows, influences streamlined product information data supply chain, and drives technology advancement in the assembly and automation of content

Partners with teams to identify current state challenges, data quality issues, manual labor-intensive production, and barriers to efficiency

Identifies and prioritizes areas of opportunity to streamline, automate, and align internal resources and third-party technology providers

Addresses and monitors complex business and systems environment by applying principles of product development, systems and business analysis, and program management

Collaborates with business and technology teams by applying Agile methodologies to define the latest deployment capabilities and develop technology layers

Designs and establishes business architecture coupled with owning and understanding technical implications to program participants

Facilitates critical coordination across teams including planning, design, and problem-solving

Works with product area leadership to create and manage the scrum team’s product backlog

Creates and drives scrum stories to completion

Defines product features and maintains awareness of internal and external market trends

Leads analysis of systems and business process to identify user needs, document requirements, address operations, process issues, and improvements to accomplish business objectives

Monitors and leads distillation and translation of customer needs into Agile stories using Agile methodologies

Qualification

Business AnalysisAgile MethodologiesMarketing AutomationData AnalysisProject ManagementTechnical ResearchUser Feedback AnalysisProblem SolvingCross-functional Collaboration

Required

Bachelor's degree (or foreign education equivalent) in Digital Media, Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and six (6) years of experience as a Director, Business Analysis (or closely related occupation) streamlining and improving customer and internal stakeholder digital experiences in a B2B technology related domain

Or, alternatively, Master's degree (or foreign education equivalent) in Digital Media, Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and four (4) years of experience as a Director, Business Analysis (or closely related occupation) streamlining and improving customer and internal stakeholder digital experiences in a B2B technology related domain

Demonstrated Expertise (“DE”) managing marketing automation systems using Salesforce or Hubspot to streamline processes, optimize data flow, and ensure seamless integration across a data landscape; and performing content management using automation tools -- Nuxeo, Qvidian, or Seismic

DE performing analysis and problem-solving to enable data-driven decisions and measure performance against established objectives and Key Performance Indicators (KPIs) that deliver on business, technology, compliance, operational, and product growth results, using Power BI, Tableau, and Microsoft Excel

DE conducting technical research, testing, gathering user feedback, analyzing costs and benefits, and performing competitive analysis for operations and automations in a financial services environment, using visualization tool (Miro), survey builder tool (Qualtrics), and data analysis tool (Microsoft Excel)

DE performing project and program management by rallying cross-functional teams around defined sets of requirements for automation solutions to be developed with agile methodologies, using Workfront or Smartsheet