Jefferies · 2 weeks ago
Branch / Trade Floor Support Engineer
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$85K/yr - $100K/yr
5+ years expJefferies is a leading global, full-service investment banking and capital markets firm that provides advisory, sales and trading, research, and wealth and asset management services. The Branch / Trade Floor Support Engineer will provide hands-on support in a fast-paced trading environment, manage desktop technology, and ensure operational efficiency while collaborating with various teams.
BankingFinancial ServicesWealth Management
Responsibilities
Provide daily hands‑on support within a high‑volume, fast‑moving financial services and trading environment
Manage the implementation, maintenance, and support of all desktop technology—including hardware, software, telephony systems, and IPC turrets
Deliver frontline and ancillary support for front‑office and back‑office applications, including trading systems and market data platforms such as Fidessa and Bloomberg
Support Citrix/VDI environments and assist with onboarding new applications and technologies
Monitor desktop infrastructure performance and recommend enhancements to improve stability and efficiency
Oversee all desktop operations for the assigned office or coverage area
Diagnose and resolve issues efficiently in close collaboration with Engineering and Application Support teams
Act as Incident Manager during outages, ensuring timely escalation and communication to global and local leadership
Coordinate and drive local initiatives, vendor relationships, hardware lifecycle management, and service requests (e.g., RMAs, new equipment, desk moves)
Build strong relationships with business units and serve as a trusted technical partner and advocate
Participate in IT Management meetings to discuss issues, projects, and strategic direction
Support global initiatives with cross‑functional teams (Application Support, Facilities, Infrastructure/Engineering)
Assist with application packaging, production certification, and SCCM deployments
Maintain thorough documentation for systems, applications, and scheduled maintenance
IPhone/iPad support via MobileIron MDM and Intune
Active Directory support
Printer/MFP management
Data Center rack‑and‑stack activities
Firewall/proxy support
BCP setup, configuration, and testing
Conference room and AV support
Qualification
Required
Bachelor's degree in Information Technology or related field
5+ years of IT support experience within a financial services environment
Strong background in enterprise desktop support with deep knowledge of Windows 11 and Office 365
Excellent communication, presentation, and interpersonal skills
Solid understanding of network architecture and client/server technology
Demonstrated problem‑solving ability and willingness to learn new technologies
Experience supporting technologies including: Windows 11, macOS, IPC turrets, Cisco VoIP phones, HP desktops & laptops, VDI, iPhones/iPads, printers/MFPs
Highly organized, detail‑oriented, and capable of working independently
Willing to work off‑hours or weekends as business needs require
Preferred
Experience in DEX & AI toolsets is a plus but not required
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages that include planned time off (e.g., vacation)
Unplanned time off (e.g., sick leave)
Paid holidays
Paid parental leave
Company
Jefferies
Jefferies provides research and execution services in equity, fixed income, and foreign exchange markets.
5001-10000 employees
H1B Sponsorship
Jefferies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (147)
2024 (122)
2023 (83)
2022 (183)
2021 (169)
2020 (60)
Funding
Current Stage
Late StageTotal Funding
unknown2012-11-12Acquired
Leadership Team
Shekhar Asnani
Vice President Investment Banking
Cameron Lester
Managing Director, Global Co-head of Tech Investment Banking
Recent News
2026-01-21
2026-01-18
Company data provided by crunchbase