The Value Maximizer · 7 hours ago
Program Manager
Pennsylvania, United States
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expThe Value Maximizer is seeking a highly driven Program Manager to lead and scale the Customer Acquisition Platform for their Card business. This role involves owning the platform roadmap, managing enhancements, ensuring production support excellence, and acting as the strategic interface with the client.
Information Technology & Services
Responsibilities
Own and manage the platform roadmap, including prioritization, release planning, stakeholder alignment, and delivery
Lead enhancement initiatives, intake management, backlog grooming, and sprint planning in partnership with engineering, product, and QA teams
Oversee end-to-end production support, including monitoring, triaging issues, coordinating RCA, and driving resolution to prevent recurrence
Establish and run steady-state governance cadences including:
Weekly status / backlog review meetings
Monthly steering committee or roadmap updates
Quarterly strategic business and platform performance reviews
Ensure the client is well-informed, aligned, and satisfied through proactive communication, transparency in execution, and reliable delivery
Serve as the primary point of contact, driving consistent and trusted leadership across technology, operations, and business counterparts
Utilize credit card and customer acquisition expertise to guide capability development, funnel optimization, and innovation opportunities
Track and report on KPIs, platform health metrics, conversion funnel performance, SLA adherence, production stability, and delivery velocity
Build strong cross-functional and leadership relationships to expand opportunities and grow platform usage across business lines
Maintain clear documentation, program updates, dashboards, and executive-level communications
Qualification
Required
8-10 years of Program / Platform Management experience, including delivery leadership for enterprise-scale products or digital programs
Mandatory experience in banking, with preference for cards, consumer lending, or customer onboarding/acquisition
Proven track record of managing client-facing delivery, including running governance cadences and executive-level communications
Strong understanding of the credit card acquisition funnel—prospecting, pre-screening, pre-qualification, application initiation, and onboarding
Ability to influence and collaborate across engineering, product, data, compliance, and business teams
Strong analytical skills with experience converting KPIs and platform metrics into insights and action
Preferred
Experience with major banks in the U.S. in Cards
Knowledge of marketing technology, lead management platforms, decisioning engines, or onboarding systems
Experience in Agile / SAFe environments and certifications is a plus
Company
The Value Maximizer
At The Value Maximizer, we empower businesses to unlock their full potential through cutting-edge AI-based platforms.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase