Integreon · 5 hours ago
Network Administrator
Fargo, ND
Full-time
Hybrid
Mid, Senior Level
$62K/yr - $70K/yr
3+ years expIntegreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations and professional services firms. They are seeking an experienced Technology Support Analyst to join their IT infrastructure team, responsible for the design, implementation, maintenance, and optimization of enterprise network infrastructure while providing technical support to end users across the organization.
AdviceDocument ManagementElectronicsFinancial ServicesLegal
Hiring Manager
Mishtii Vora-Sharma
Responsibilities
The Technology Support Analyst will manage and maintain all aspects of our network infrastructure, including planning, deploying, and supporting enterprise-level network systems. This includes administering and troubleshooting Fortigate firewall environments, implementing and maintaining security policies, managing VPN connections for remote access and site-to-site connectivity, and ensuring network security best practices are followed throughout the organization
Daily operations involve configuring and managing Cisco IOS switches, performing network monitoring and performance optimization, troubleshooting network connectivity issues, and maintaining network documentation including diagrams, configurations, and standard operating procedures. The role requires managing EMS (Endpoint Management System) infrastructure to ensure endpoint security and compliance across the enterprise environment
End user support responsibilities include responding to help desk tickets and service requests in a timely manner, troubleshooting hardware and software issues including desktops, laptops, printers, and mobile devices, providing technical assistance via phone, email, and in-person support, setting up and configuring new user accounts, workstations, and equipment, assisting users with password resets, email configuration, and application access issues, training end users on technology tools and best practices, and escalating complex technical issues to appropriate teams when necessary
This position collaborates with IT teams to support network requirements for various business applications and services, participates in network capacity planning and infrastructure upgrade projects, implements network changes following established change management procedures, and provides technical support and escalation for network-related issues
The analyst will also conduct regular network assessments and recommend improvements for performance, security, and reliability while staying current with emerging network technologies and security threats
Qualification
Required
Proven experience administering Fortigate firewall appliances including policy configuration, NAT, routing, and security features
Strong knowledge of VPN technologies including IPSec, SSL VPN, and site-to-site VPN configurations
Hands-on experience with Cisco IOS switch configuration, VLANs, trunking, spanning tree, and port security
Experience with EMS platforms for endpoint management and security
Proficiency in network protocols including TCP/IP, DHCP, DNS, routing protocols (BGP, OSPF, EIGRP)
Understanding of network security principles, access control lists, and intrusion prevention systems
Experience with network monitoring and troubleshooting tools
Knowledge of wireless networking and access point management
Strong knowledge of Windows and Mac operating systems
Experience troubleshooting hardware issues including desktops, laptops, printers, and peripherals
Proficiency with Microsoft 365, Active Directory, and common business applications
Familiarity with ticketing systems and IT service management practices
Strong analytical and problem-solving abilities with attention to detail
Excellent documentation skills and ability to maintain accurate technical records
Ability to work independently and manage multiple priorities effectively
Strong communication skills to interact with technical and non-technical stakeholders
Experience working in a team-oriented, collaborative environment
Availability for occasional after-hours maintenance windows and emergency support
Excellent customer service skills with a patient and professional demeanor
Ability to explain technical concepts to non-technical users in an understandable manner
Strong time management skills to balance infrastructure projects with end user support demands
Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent combination of education and experience
Minimum 3-5 years of hands-on network administration experience in an enterprise environment
Demonstrated experience with the specific technologies mentioned in required qualifications
Proven track record of providing technical support to end users in a professional environment
Preferred
Experience with Meraki cloud-managed networking solutions
Familiarity with network automation and scripting (Python, PowerShell, or similar)
Knowledge of SD-WAN technologies and implementation
Experience with the Fortinet suite of products
Understanding of SIEM integration and log management
Previous experience in multi-site network environments
Industry certifications such as Fortinet NSE, Cisco CCNA/CCNP, or CompTIA Network+
Experience with remote support tools and remote desktop solutions
ITIL Foundation certification or familiarity with ITIL practices
Benefits
Dental
Vision
Medical
401(k)
Company
Integreon
Integreon Managed Solutions provides integrated knowledge process outsourcing services, offering legal and contract management services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$50MKey Investors
Actis
2021-06-23Acquired
2010-02-16Private Equity· $50M
Leadership Team
Diane Homolak
Vice President Technology Solutions
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