Fluency · 1 week ago
Operations Lead
San Francisco
Full-time
Onsite
Mid, Senior Level
$90K/yr - $130K/yrFluency is a company focused on enabling the autonomous Enterprise, and they are seeking an Operations Lead to help build the autonomous enterprise. This role involves designing and implementing systems that support enterprise deployments, security, compliance, and deal execution across various geographic locations.
Artificial Intelligence (AI)SaaS
No H1B
Responsibilities
Repeatable processes to deploy Fluency into large enterprise accounts
IT and security review workflows
Procurement and access paths
Controlled, on-prem, or restricted deployment models when required
Continuous SOC 2 maintenance (no audit fire drills)
Operationalized controls, evidence capture, and ownership
Driving additional certifications as the business scales
Internal systems for complex enterprise deals
Stakeholder maps, decision tracking, risk registers
Timelines, handoffs, escalation standards
Execution systems keeping US GTM and AU engineering aligned
Written updates, decision logs, SLAs, ownership models
Minimal-meeting, high-clarity coordination
Dashboards connecting product, delivery, GTM, and leadership
Weekly truth-level visibility across the company
Replace manual work with scripts and lightweight tooling
CRM hygiene, onboarding checklists, deployment runbooks
Compliance evidence capture and internal ops tooling
Operating models where partners own relationships and Fluency delivers
Enablement, responsibilities, comms paths, execution standards
Qualification
Required
Proven ability to design systems and then implement them end-to-end
Strong technical fluency: scripting, integrations, internal tools, and automation
Comfort reasoning about engineering and product constraints
Exceptional written communication with high precision
Extreme ownership and bias toward closing loops
Ability to operate under ambiguity and pace
Preferred
Experience maintaining SOC 2, GDPR, HIPAA, or similar certifications
Experience supporting enterprise procurement and security reviews
Exposure to US operational context (vendors, contracting, employment, tax)
Experience building reporting that bridges technical teams and leadership
Benefits
Substantial equity - every offer includes ownership
Mac, Linux, or Windows - your call
High-impact work with global enterprises
Founder-led, product-first company
Company
Fluency
Developer of an AI-powered SaaS platform for automatically generated documentation, task intelligence, and executive insights.
Founded in 2023
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$1.16MKey Investors
Brad TaboneSwinburne University of Technology
2025-04-29Pre Seed· $0.96M
2023-12-10Pre Seed· $0.2M
Recent News
Paypers
2025-05-07
Morningstar.com
2025-05-06
thesaasnews.com
2025-04-29
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