Spann Roofing and Sheet Metal, Inc · 3 hours ago
Administrative & Client Support Professional
United States
Part-time
Remote
New Grad, Entry Level
$29/hr - $45/hrSpann Roofing and Sheet Metal, Inc is a company operating in the Construction & Roofing sector, delivering residential and commercial roofing and sheet-metal services across the United States. They are seeking an Administrative & Client Support Professional to provide remote client-facing administrative support, manage CRM records, and enhance customer satisfaction through effective communication and coordination.
CommercialConstructionHome ImprovementResidential
Responsibilities
Serve as the primary remote point of contact for customers—answer inquiries, manage appointment scheduling, confirm site access, and handle follow-ups to ensure high customer satisfaction
Manage CRM records and intake processes: create and update leads, log communications, prepare work orders, and route new jobs to estimating and field teams
Coordinate calendars and dispatches for production crews and inspectors; confirm onsite timelines and customer readiness to reduce no-shows and delays
Support billing and accounts: prepare invoices, track payments, process change orders, and collaborate with accounting to resolve client billing questions
Prepare and distribute client-facing documents—estimates, proposals, contracts, permits—and maintain document version control and storage
Drive process improvements for client onboarding and service delivery by tracking KPIs, reporting recurring issues, and recommending efficiency upgrades
Qualification
Required
Microsoft Outlook
Microsoft Excel
Microsoft Word
Google Workspace
HubSpot CRM
QuickBooks
Proven administrative or client-support experience in a service-oriented or construction-related environment—strong emphasis on timely communication and accuracy
Comfortable handling billing basics, document preparation, and CRM-driven workflows in a remote setting
Reliable remote-work setup and ability to overlap core U.S. business hours for team and customer coordination
Preferred
SharePoint
Zoom
Experience with construction/roofing job management tools (e.g., JobNimbus, AccuLynx)
Benefits
Fully remote role with flexible scheduling to support field operations across time zones.
Small, collaborative team environment that values initiative and continuous improvement.
Opportunities to learn industry-specific systems and advance into operations or customer success roles.
Company
Spann Roofing and Sheet Metal, Inc
Spann Roofing & Sheet Metal, Inc. was formed in 1957 to serve Horry County and the surrounding areas.
Founded in 1957
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Leslie Johnson-Quick
Chief Financial Officer
Company data provided by crunchbase