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Family Centers · 3 days ago

Bilingual Front Desk Patient Support Specialist

Greenwich, CT

Full-time

Onsite

Entry Level

2+ years exp

Family Centers is a nonprofit organization offering health, education and human service programs. They are seeking a Bilingual (Spanish/English) Patient Support Specialist to provide exceptional customer service as the first point of contact for patients and ensure smooth operational flow within the community health clinic.

ChildrenEducationHealth CareNon Profit

Responsibilities

Greet and assist patients with professionalism and courtesy

Manage phone calls, schedule appointments, and maintain an organized appointment calendar

Collect and verify patient information, insurance details, and other confidential documentation

Facilitate patient check-in and check-out process efficiently

Provide accurate information to patients regarding services, policies and procedures

Collaborate with medical/dental staff to coordinate patient care and address inquiries

Qualification

Customer service skillsBilingual (Spanish/English)Microsoft Office proficiencyOrganizational abilitiesProfessional communicationTranslation servicesMedical terminologyHIPAA regulationsElectronic medical records (EMR)Attention to detail