Bridge Defense · 1 week ago
Pacific Site Lead
Honolulu, HI
Full-time
Onsite
Mid Level
3+ years expBridge Defense is redefining how modern defense technology is delivered, focusing on national security solutions. The Pacific Site Lead will serve as the primary representative responsible for daily client-site operations and the successful execution of mission objectives in the Honolulu metropolitan area.
Defense & Space
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as the trusted point of contact for issue resolution, escalation management, and operational continuity
Coordinate with multi-disciplinary stakeholders (customers, engineering, PM, security/compliance) to define and execute action plans that meet mission deployment and continuity objectives
Own the on-site incident triage and resolution pipeline; manage escalations, coordinate corrective actions, and maintain service continuity in line with mission requirements
Conduct technical/engineering walkthroughs and working sessions to validate requirements, confirm integration points, and demonstrate capabilities; translate operational needs into actionable technical tasks and acceptance criteria
Maintain situational awareness of on-site systems, network dependencies, and data flows; document issues, mitigations, and runbooks to support repeatable operations and rapid recovery
Qualification
Required
3+ years of experience in a similar role
Prior experience as a Site Lead, Forward Support Representative, Field Support, or similar client-facing onsite role
Current TS/SCI security clearance required
Experience supporting DoD/DoW, the Intelligence Community, or defense-related environments
Comfortable working onsite daily in a customer environment
Capable of supporting simple engineering/technical tasks and walking through procedures with users (e.g., basic troubleshooting, validation steps, assisting with straightforward technical implementations)
Strong Communication and Customer Service skills to effectively interact with clients and team members
Demonstrated leadership abilities and capability to manage priorities and coordinate across multiple stakeholders
Proven ability to multitask, solve problems, and meet deadlines in a fast-paced environment
Preferred
Familiarity with defense or government operations is a plus
Bachelor's degree or equivalent experience in a related field is preferred
Benefits
Competitive compensation
Robust benefits
Professional development and certification opportunities
Clear paths for growth
Company
Bridge Defense
Bridge Defense is an investment firm that builds and scales defense technology.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase