Walworth County, WI ยท 2 days ago
Communications Officer - 911 Dispatcher (Sheriff's Office)
Elkhorn, WI
Part-time
Onsite
New Grad, Entry Level
$28.36/hr - $37.28/hrWalworth County Sheriff's Office is seeking applications for our Communications Officer positions. The role involves answering emergency and non-emergency requests for assistance and dispatching appropriate resources while working in a fast-paced environment focused on public safety.
Responsibilities
Answer emergency and non-emergency requests for assistance by telephone and radio and assign the appropriate resource for assistance
Provide lifesaving medical assistance to emergency callers by giving pre-arrival instructions through Emergency Medical Dispatch program
Prioritize calls to be dispatched, deciding which is most serious
Dispatch emergency and other calls requiring police, fire, and/or EMS response according to priority and available field units via a radio console or other electronic means of communications
Maintain strict radio discipline at all times
Operate the Computer Aided Dispatch system including maintaining a record of location of personnel and equipment
Provide essential information and support to field units in emergency and non-emergency situations
Maintain consistent contact with patrol officers in the field and remain alert for potential problems or threats to personnel safety
Gather and process critical information through state and national databases via teletype, internet, and other databases
Disseminate motor vehicle, driver's license, and criminal record information to authorized personnel in accordance with Department policy
Provide lifesaving notifications to the public via weather alerting systems such as the county outdoor warning siren system
Make referrals to appropriate County Departments and outside agencies as required, e.g. other police agencies, support agencies, utility companies, towing companies, highway/street departments, etc
Answer administrative telephone lines and provide assistance to the caller or transfer to appropriate agency personnel or division
Enter or cancel warrants/commitments in the Crime Information Bureau files via the computer terminal
Qualification
Required
High school diploma or equivalent required prior to date of hire
Ability to work at times under highly stressful circumstances, while remaining articulate in verbal and written communication, and able to work in a fast-paced environment
Ability to function in a sustained stress environment with the ability to interpret and prioritize incoming and outgoing information by radio, phone, verbal, or written communication
Ability to perform several functions in rapid succession or at the same time
Ability to monitor several conversations at the same time and retain key information relative to the conversations on a short- and long-term basis
Ability to establish and maintain an effective working relationship with staff members and public officials, and ability to deal with the public in a courteous and professional manner
Ability to read maps and give accurate direction to staff members and the public. Geographic knowledge of Walworth County and its surrounding areas
Ability to communicate effectively with the public, citizens, and employees on matters requiring discretion and knowledge
Ability to accept responsibility, make decisions, and effectively prioritize work requiring independent judgment with speed and accuracy, learning, interpreting, and applying organizational policies, laws, rules, and regulations
Ability to research and obtain pertinent information through various resources
Considerable ability and proficiency with computer equipment to process, access, retrieve, or input information using word processing and other standardized software common to the work unit or as assigned
Excellent hand-eye coordination sufficient to operate and view multiple monitors, keyboards, and complex communications equipment in rapid succession or simultaneously
Preferred
Prior experience in public safety or customer service preferred
Hiring preferences will be given to candidates that possess prior experience in a medium-to-large multi-jurisdictional and multi-disciplined public safety communications center
Benefits
Scheduled Time Off (Vacation) - accrual starts on the first day of employment, with time available to use with no waiting period. Use is subject to supervisor approval.
Personal Time Off - 64 hours per calendar year (pro-rated for new hires) available after 14 days of employment with supervisor approval.
Health, dental, vision, life, short-term, and long-term disability insurance plans.
Wisconsin Retirement pension with optional 457 Deferred Compensation plan.
Educational Assistance program.
On-site fitness room.
Health Insurance: You can choose Tier 1 or Tier 2. Tier 1 is a standard co-pay plan. Tier 2 is a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). The County will contribute an amount approved by the County Board, payable as a lump sum to your HSA for Tier 2. You may also elect to contribute to your HSA up to the IRS maximum. You may elect either family or single coverage. The monthly premium will be split between the County and the employee.
Dental Insurance: You may elect either family or single coverage. the county shall pay 100% (single or family) of the premium for a full-time and 50% (single or family) of the premium for a part-time employee enrolled in dental insurance.
Life Insurance: The County provides you with term life insurance in an amount equal to $25,000. You have the option of purchasing additional coverage for yourself, spouse, and/or dependent children.
Short-Term Disability Insurance: The County provides you with Short-Term Disability Insurance with premiums paid by the employer.
LTD Insurance: The County provides you with Long-Term Disability Insurance. The monthly premium is 0.83% of your insured monthly wages. The County shall pay 67% of the premium & employee shall pay 33% of the premium.
Vision Insurance: You may elect to participate in Vision insurance. The employee electing coverage shall pay 100% (single or family) of the premium for vision insurance.
WISCONSIN RETIREMENT: You are covered under the Wisconsin Retirement System if you are expected to work a minimum of 1200 hours per year for a period of one year or more. The WRS provides you with separation, disability or retirement benefits upon termination. The payment is split between the county and employee, as prescribed by state law. Employees expected to work less than 1200 hours per year will not receive this benefit.
EDUCATIONAL ASSISTANCE: After completing 6 months of employment, you are eligible to participate in the Educational Assistance Program and receive partial reimbursement for tuition upon completion of approved courses.
TAX-SHELTERED BENEFITS: You may elect to participate in the following tax-sheltered benefits: Deferred Compensation (S457 plan), Medical Spending Account (S125 plan), Dependent Care Plan (S125 plan), Health Savings Account (S223 plan).
WORKERS COMPENSATION: You are covered by Workers Compensation for any illness or injury arising out of your employment. Medical expenses and compensation for lost time are paid from the workers' compensation plan. In addition, the County will supplement the workers' compensation lost-time payment for up to 1 year, making you whole on a "net-check" basis.
DIRECT DEPOSIT: You are required to participate in direct deposit of your paycheck to a banking institution of your choice.
EMPLOYEE ASSISTANCE PROGRAM: You and your family are encouraged to use the Employee Assistance Program for help in addressing confidential family and financial matters. EAP services are provided through Curalinc. Please call 888-881-5462 for help.
BEREAVEMENT LEAVE: You will receive pay for up to 3 days for the purpose of bereavement over the death of your spouse, child, step-child, parent, step-parent, brother, sister, grandparent, grandchild, mother-in-law, father-in-law, or other member of the immediate household (excluding renters). You will receive up to 1 day of pay for the death of your brother-in-law, sister-in-law, son-in-law, daughter-in-law, aunt, uncle, niece or nephew.
JURY DUTY: Your regular wages will be made-whole for any time you are required to serve on jury duty.
MILITARY LEAVE: Your regular wages will be made-whole for up to two weeks for you to meet your annual two-week reserve duty obligation. Extended military leaves are provided in accordance with state and federal laws.
LEAVE OF ABSENCE: You are required to request a leave of absence in writing and a minimum of 15 calendar days prior to your expected absence. All leaves are subject to approval of the Human Resources Department and are at the discretion of the County's representative, except as otherwise required by law. Under emergency situations, the leave papers must be submitted within 5 days after the absence begins. Periods of absence less than 5 days may be approved by your department head.
Company
Walworth County, WI
Walworth County, located in southeastern Wisconsin, is one of the oldest and wealthiest counties in the state.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase