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Botanical Designs · 3 days ago

Account Manager

Seattle, WA

Full-time

Onsite

Mid Level

4+ years exp

Botanical Designs is a creative and dynamic company specializing in interior and exterior landscaping. The account manager is responsible for managing client accounts, building relationships, and ensuring client satisfaction while identifying growth opportunities and collaborating with internal teams to address client goals.

Facilities Support ServicesFacility ManagementInterior DesignProfessional Services

Responsibilities

Build and maintain positive relationships with account contacts ensuring long-term retention and loyalty

Identify growth opportunities through upselling or cross-selling additional services to existing accounts

Collaborate with internal teams to ensure that client expectations are met, and deliverables are aligned to address client goals

Collaborate with internal teams to design and execute unique solutions to resolve client issues through to completion and ensuring client satisfaction at every stage

Conduct well-prepared meetings with decision makers; get results by asking appropriate questions that qualify business and take advantage of opportunities to create value and assist clients in addressing issues they are facing

Conduct market research and stay informed of market dynamics, competitors and industry trends to identify opportunities and risks

Create proposals and presentations tailored to specific clients and specific opportunities

Update client relationship management software daily to document business development activity that meets or exceeds established metrics while also maintaining accurate probability for each opportunity in the pipeline

Actively participate in company meetings including regular pipeline reviews, sales team meetings and company training sessions

Qualification

Customer serviceInterpersonal skillsMicrosoft Office365Sales tracking toolsHorticulture knowledgeOrganizational skillsTime managementEnglish communicationFast-paced environment

Required

Bachelor's degree in business administration, horticulture or other related field, or 4 years of customer service experience in the horticulture industry

Strong customer service and interpersonal skills

Valid driver's license and a driving record that allows the employee to be covered by the company's insurance company

Adept at using Microsoft Office365 and online sales tracking tools

Strong organizational, time management and prioritization skills

Comfortable working in a highly digitized and electronic environment

Ability to communicate effectively English, both verbal and written

Ability to work in a fast-paced environment