Consumer Contact Center Professional I jobs in United States
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Fifth Third Bank ยท 2 days ago

Consumer Contact Center Professional I

positionCincinnati, OH
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Fifth Third Bank is a financial institution that connects great people to great opportunities. They are seeking a Consumer Contact Center Professional I to handle customer calls, provide outstanding service, and educate customers about bank products and services while ensuring a positive customer experience.

BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
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H1B Sponsor Likelynote

Responsibilities

Handles customer calls in a professional, courteous manner
Provides accurate information to the customer. Explains products and policies so the customer can understand
Handles some complex customer inquiries in areas of expertise
Makes every effort possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer
Wherever possible help educate and convert the customer to a different or an additional self-service channel available
Consistently offer more cost effective service channels
Follows departmental policies and procedures, particularly in regards to customer confidentiality
Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers
Effectively uses computer systems for tracking, information gathering, and/or troubleshooting
Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction
Perform any other duties assigned
Continually learning and developing knowledge of Bank products and services

Qualification

Customer service skillsTelephone communicationData entryProblem solvingBasic computer skills

Required

High school education or equivalent
Must be able to perform data entry and basic computer skills
Be able to understand and respond to customer inquiries in one or multiple product categories
Excellent customer service skills and the ability to articulate and explain information clearly
Excellent telephone communication skills are essential
Must be able and willing to learn about Bank products and services
Good problem solving skills

Preferred

Previous customer service or call center experience preferred

Benefits

Comprehensive benefits
Differentiated compensation offerings
Extensive benefits programs

Company

Fifth Third Bank

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Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
dateFounded in 1858
location
Cincinnati, Ohio, USA
people-size10001+ employees
web-link
http://53.com

H1B Sponsorship

Fifth Third Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (43)

Funding

Current Stage
Public Company
Total Funding
unknown
1978-01-13IPO

Leadership Team

B
Bryan Preston
Chief Financial Officer
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Maria Holmes
VP, Senior Manager Corporate Sponsorship
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Recent News

Investment News
Advisor moves: Fifth Third onboards $1B duo in first 2026 recruitment
2026-01-13
DBusiness Magazine
Fifth Third Bancorp and Comerica Stockholders Approve Merger
2026-01-08
MarketScreener
Fifth Third Shareholders and Comerica Stockholders Vote to Approve Combination
2026-01-06
Company data provided by crunchbase