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Amazon Lab126 · 7 hours ago

Sr. NPI Engineering Program Manager, Reverse Logistics (RL)

Sunnyvale, CA

Full-time

Onsite

Senior Level

$174K/yr - $235K/yr

7+ years exp

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. They are seeking a senior leader for their Hardware Service Engineering team to define the strategy for warranty and returns services of new complex products and develop technical processes for service operations.

Consumer ElectronicsEnterprise SoftwareHardwareSoftwareWarehouse Automation

H1B Sponsor Likely

Responsibilities

Own the overall repair service cost-model and changes to the cost-model due to risk and plan of record changes

Define customer return screening and repair strategy for warranty and remorse returns

Develop repair processes and tooling (as needed) to support repair activities for a variety of products

Assure successful implementation into global and regional support strategies

Review and evaluate product designs for compliance with Design for Serviceability guidelines and standards

Provide tangible feedback based on results to improve product design features

Enhance field support productivity and effectiveness through improved hardware serviceability, driving opportunities into product design

Review HW designs during key build phases and ensure tooling and service solutions will meet requirements for product support, warranty costs and product launch schedule

Define spare part requirements and expected usage

Develop programs to reduce the need for new spare parts through refurbishment of previous used parts and for improvements on warranty costs

Develop repair processes for continued improvements on efficiency and reduced complexity in the operations

Travel Required up to 20% (Domestic and International)

Assess risk to service and repair customer offerings for new products beginning at concept

Enable closed loop feedback to design and product management

Identify opportunities to improve the design for serviceability and go to market (GTM) strategy for aftermarket support and pre-owned sales of Amazon Devices

Measure cost of service against financial targets

Qualification

Product managementProgram managementRepair processesAnalytical toolsRoadmap strategyStakeholder managementCommunication skillsTeam collaboration

Required

7+ years of product or program management, product marketing, business development or technology experience

Bachelor's degree

Experience with feature delivery and tradeoffs of a product

Experience owning/driving roadmap strategy and definition

Experience with end to end product delivery

Experience contributing to engineering discussions around technology decisions and strategy related to a product

Experience managing technical products or online services

Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred

Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

Experience in building and driving adoption of new tools

Benefits

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)

401(k) matching

Paid time off

Parental leave

Company

Amazon Lab126

Glassdoor3.6

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronic devices. It is a sub-organization of Amazon.

Founded in 2004

Sunnyvale, California, USA

1001-5000 employees

https://amazon.jobs

H1B Sponsorship

Amazon Lab126 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (22803)

2024 (21175)

2023 (19057)

2022 (24088)

2021 (12233)

2020 (14881)