Waccamaw Management, LLC ยท 4 days ago
Assistant Community Association Manager
Naperville, IL
Full-time
Onsite
Entry Level
$55K/yr - $60K/yr
1+ years expWaccamaw Management, LLC is part of Associa, a company with over 225 offices across North America dedicated to building community for nearly five million residents. The Assistant Community Association Manager provides clerical and administrative support to Community Managers, acting as a liaison with homeowners and assisting in various tasks related to community management and documentation.
Management ConsultingProperty ManagementReal Estate
Responsibilities
Update and file association documents for Community Managers. Arrange for delivery and pick up of documents from storage when necessary
Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages
Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents
Update homeowner and association information in C3 and shared files
Process and distribute incoming and outgoing mail for the office and Associations
Process print jobs, scanning and faxing as general office support when needed
Assist Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary
Assist with issuing of key fobs, pool passes and processing access keys
Prepare newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc
Assist Community Manager in monitoring client delinquency rates and collections process for account portfolio
Assist Community Manager with requests for proposals, repair quotes, insurance notifications
Assist Community Manager with update of property fact sheets in C3
Assist Community Manager in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed
Assist homeowners with Associa corporate programs (website, portals, etc.) including client enrollment
Other duties as assigned
Qualification
Required
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
Knowledge of communities, property, real estate and homeowners' associations
Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
Knowledge of conflict resolution techniques at a proficient level
Professional customer service skills
Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution
Partner with multiple stakeholders, for example community managers, vendors, peers, clients
Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team
Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities
Knowledge of company policies, procedures, and forms
Must be able to work effectively with others in person and in group setting
Must be able to prioritize, manage time, and meet deadlines
Must be able to interpret verbal and/or written instructions at a proficient level
Must be able to communicate effectively and professionally on phone, email, and in-person
Must be able to operate general office equipment (copier, fax, phone systems, etc.)
High School Diploma or GED Required
At least one year of Customer Service experience is required
Preferred
Associates Degree strongly preferred
At least one year of Community Association Management or relevant experience is preferred
Experience with a high call volume is preferred
Company
Waccamaw Management, LLC
Waccamaw Management, LLC was founded in 1987 with current ownership in place since 2005.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase