Fraud & Dispute Associate jobs in United States
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Fiserv · 1 week ago

Fraud & Dispute Associate

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
date0+ years exp

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Fraud & Dispute Associate will support clients' card portfolio chargeback programs by investigating claims and deciding on the best path to resolution, ensuring excellent client service and compliance with regulatory requirements.

Financial ServicesFinTechInformation ServicesInformation Technology

Responsibilities

Investigate, evaluate, and process disputes/chargebacks, contacting cardholders to investigate possible fraud
Understand compliance and verification procedures to effectively process cardholder information, while staying up to date on network regulatory requirements and client guidelines
Monitor systems to detect possible fraudulent behavior related to card usage and deliver great customer experience via inbound and outbound calls with clients and cardholders
Track and take action on cases within timeframes based on regulatory guidelines and client requirements, entering data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information
Respond to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input

Qualification

Regulation EVisa/Mastercard regulationsElectronic funds transfer (EFT)Microsoft 365 proficiencyCollaborative team environmentPrioritize workloadProblem-solving skillsDecision-making skillsCommunication skills

Required

High school diploma
0-2 years of financial or customer service experience

Preferred

Knowledge of Regulation E and Regulation Z
Knowledge of Visa and/or Mastercard operating regulations
Experience with electronic funds transfer (EFT)
Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)
Intermediate computer skills (40 WPM minimum)
Strong problem-solving skills
Strong decision-making skills
Strong communication skills (written and verbal)
Ability to work in a collaborative team environment
Ability to prioritize workload

Company

Fiserv

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Fiserv is a provider of technology solutions to the financial services industry.
dateFounded in 1984
location
Brookfield, Wisconsin, USA
people-size10001+ employees
web-link
http://www.fiserv.com

Funding

Current Stage
Public Company
Total Funding
$2.48B
Key Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO

Leadership Team

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Michael Lyons
President and CEO-Elect, Fiserv
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Robert Hau
EVP, CFO
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Company data provided by crunchbase