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General Motors · 7 hours ago

Site Support Analyst

Toledo, OH

Full-time

Onsite

Mid Level

3+ years exp

General Motors is a leading automotive company focused on producing vehicles and supporting a vision of Zero Crashes, Zero Emissions, and Zero Congestion. The manufacturing Site Support Analyst will assist manufacturing partners in meeting production targets while ensuring safety and quality standards are upheld, providing IT support across various platforms and devices.

AutomotiveElectric VehicleInformation ServicesManufacturingTransportation

No H1B

Responsibilities

Provide production shift support by operating as a focal point to address all IT related requests and coordinate resolution of IT related incidents

Build and support End-User Devices (PCs, Printers, Scanners, Mobile Phones, VOIP phones, Motorola Radios, and Tablets)

The shift you work (1st, 2nd, 3rd) depends on the plant/location where you work and can vary

Position requires working at heights, elevated platforms, and climbing ladders

Use remote PC management tools to assist users and other corporate IT tools to perform software patching/installation, asset management and change management functions

Support all GM managed LAN, WAN, and WLAN network infrastructure, including GM managed Supplier networks, distributed antenna system (DAS) for mobile phones, and plant radio systems

Support the incident management process to coordinate issue resolution

Support the label printing process at locations where IT has responsibility

Complete assigned IT project tasks (Projects are highly centralized/owned by other IT teams, however we play an integral role in site-level implementation and execution)

Work with our Business Partners to ensure their IT needs are met

Interact with all levels of the workforce from hourly union production workers up to plant executive leadership

Qualification

End-user device supportNetwork infrastructure supportRemote PC management toolsWindows OS supportClient hardware knowledgeITIL concepts knowledgeAnalytical skillsCommunication skillsInterpersonal skills

Required

3-7 years of experience supporting end-user devices/networks in Information Technology

Ability to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets, Motorola Push-to-Talk radios, and phones), computer peripherals, and network connections

Familiarity with remote PC management tools (VNC, VPN, RDP, Bomgar)

Ability to support Windows PCs and peripherals

Knowledge of client hardware use, repair, and replacement

Ability to develop relationships with business partners and team members through analytical skills, communication, and interpersonal skills

Demonstrate initiative beyond the assigned work to improve output and/or assist others

Preferred

Knowledge of Client Operating Systems (Windows 10, Windows 11)

A working knowledge of Microsoft Office products (SharePoint, Edge, Teams, OneDrive, OneNote, Yammer, Excel, Word, PowerPoint)

Working knowledge of Cisco routers, switches, and wireless access points as well as network sniffers and analyzers (Wireshark), cable testers, and IT security fundamentals

Basic understanding of Active Directory management

Knowledge of ITIL concepts including Incident Management, Change Management, IT Asset Management, Release Management, Service Request Management, Service Desk