Fortray Global Service Limited ยท 9 hours ago
Information Technology Support Engineer
Texas, United States
Full-time
Onsite
Entry Level
2+ years expFortray Global Service Limited is seeking a skilled IT Support Engineer to deliver reliable technical support to end users in a professional environment. The role involves providing Level 1 and Level 2 support, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations.
Cloud Data ServicesCloud ManagementConsultingCyber SecurityDevOpsEducationInformation TechnologyIT InfrastructureRecruitingWeb Hosting
No H1B
Hiring Manager
Nouman Zahid
Responsibilities
Provide first and second-line IT support to end users
Diagnose and resolve hardware, software, and connectivity issues
Support desktops, laptops, printers, mobile devices, and peripherals
Install, configure, and maintain IT hardware and applications
Manage user accounts and permissions (Active Directory / Microsoft 365)
Troubleshoot basic networking issues (LAN/Wi-Fi, DNS, DHCP)
Support VPN and remote access connectivity
Log, track, and resolve tickets in line with SLAs
Maintain accurate IT documentation and asset records
Follow IT security policies and procedures
Qualification
Required
2+ years of experience in an IT Support / Desktop Support / Helpdesk role
Strong knowledge of: Windows 10/11
Strong knowledge of: Microsoft 365 (Outlook, Teams, OneDrive)
Experience with: Active Directory user administration
Experience with: Hardware and software troubleshooting
Experience with: Ticketing systems and ITSM processes
Strong communication and customer-service skills
Provide first and second-line IT support to end users
Diagnose and resolve hardware, software, and connectivity issues
Support desktops, laptops, printers, mobile devices, and peripherals
Install, configure, and maintain IT hardware and applications
Manage user accounts and permissions (Active Directory / Microsoft 365)
Troubleshoot basic networking issues (LAN/Wi-Fi, DNS, DHCP)
Support VPN and remote access connectivity
Log, track, and resolve tickets in line with SLAs
Maintain accurate IT documentation and asset records
Follow IT security policies and procedures
Candidates must be authorized to work in the United States
Visa sponsorship is not available for this role
Preferred
Experience with device management tools (Intune, SCCM, JAMF)
Exposure to Windows Server environments
IT certifications such as: CompTIA A+, Network+, Microsoft certifications
Diploma or Bachelor's degree in IT, Computer Science, or a related field (preferred)
Equivalent professional experience will be considered
Benefits
Stable role in a professional IT environment
Exposure to modern workplace technologies
Career development and progression opportunities
Competitive salary and benefits
Company
Fortray Global Service Limited
With over two decades of expertise, Fortray excels in IT Recruitment, Training, and Services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase