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Pace® Analytical Services · 2 days ago

Client Project Coordinator 2

United States

Full-time

Remote

Mid Level

$18/hr - $18/hr

3+ years exp

Pace® Analytical Services is dedicated to improving the health and safety of communities through innovative science. They are seeking a Client Project Coordinator 2 to provide administrative support to the Project Management Team, acting as a liaison between project management and clients to ensure successful project intake and management.

Health CareLife ScienceMedical

H1B Sponsor Likely

Responsibilities

Oversees, reviews, completes, and processes various project management forms, documents, databases, and related materials and information

Acts as a liaison regarding client project needs and provides guidance and suggested actions to the rest of the Pace team to ensure a successful project set up

Assists with more complex projects involving client contact, verification of accurate check-in of samples, monitors status of analysis, provides response to client inquiries, and invoices client; as determined by supervisor

Directs client calls and requests to the appropriate project manager for follow-up

Schedules and enters bottle orders into the container order system based on the client's sample needs

Sets up accounts and account pricing within the Laboratory Information Management System (LIMS) and ensures account information is up to date

Reviews login dashboard and updates information and confirmations as necessary

Ensures approved reporting styles are applied to analytical reports

Assists with developing or participating in project management or cross-functional project or program objectives, which include proposed budgets, timelines, materials, personnel, and other project requirements; receives direction and presents information to management

Interprets and applies department policies and procedures, and assists with applicable laws, rules, and regulations; receives guidance with these areas as needed

Provides project management to low-dollar, high transaction accounts or internal programs such interregional or external sub-work; as needed

Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team

Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment

Qualification

Customer serviceProject managementLaboratory Information Management System (LIMS)Business administrationIndependent judgmentCultural sensitivityWritten communicationTeam collaboration

Required

Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND three (3) years of customer service experience/support; OR an equivalent combination of education, training, and experience

Principles, practices, and techniques of customer service

Computer applications and systems related to the work

Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained

Correct business English, including spelling, grammar, and punctuation

Performing and providing professional-level customer service in a variety of markets

Training others in policies and procedures related to the work

Preparing functional reports, correspondence, and other written materials

Guiding oneself with little or no supervision and depending on oneself to get things done

Using initiative and independent judgment within established organizational and department guidelines

Using tact, discretion, and prudence in working with those contacted in the course of the work

Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities

Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work

Benefits

Medical

Dental vision

401K retirement savings plan (100% vested immediately in the employer match)

Life

Disability and voluntary benefits

Paid time off for holiday, sick and vacation days

HSA

Wellness program

Flexible spending accounts

Tuition reimbursement

Employee Assistance program

Parental leave

Optional legal coverage

ID theft

Company

Pace® Analytical Services

Pace® Science and Technology Company makes the world a safer, healthier place.

Founded in 1999

Minneapolis, Minnesota, USA

1001-5000 employees

https://www.pacelabs.com

H1B Sponsorship

Pace® Analytical Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (4)

2024 (3)

2022 (3)

2021 (1)