Neogen Corporation · 5 hours ago
Customer Support Representative I
Lincoln, NE
Full-time
Onsite
New Grad, Entry LevelNeogen Corporation is dedicated to protecting the world’s food supply, and they are seeking a Customer Support Representative I to deliver exceptional service to their customers. This role involves responding to inquiries, troubleshooting issues, and ensuring smooth order processing while providing a clear career pathway for growth within the customer service organization.
Food and BeverageFood ProcessingLife ScienceManufacturing
Responsibilities
Serve as the first point of contact for customer inquiries via phone, email, and chat
Answer basic customer questions, including order status, sample submission, and results inquiries
Route customer submissions, manage sample orders, and perform account updates in Salesforce and internal systems
Handle basic customer service tasks, such as providing invoice copies and troubleshooting minor issues
Assist with routine administrative tasks, including Mystery Orders, Accessioning Issues, and paperwork quality control (in-office)
Manage routine customer inquiries and escalate complex issues when needed
Qualification
Required
High school diploma or equivalent
Proficiency with Microsoft Office Suite
Strong communication skills, including phone etiquette and written communication
Ability to handle customer inquiries professionally, with a customer-centric approach
Strong verbal and written communication skills
Ability to resolve customer issues efficiently and accurately
Ability to handle tasks with precision and minimal errors
Ability to work as part of a team and contribute to collective goals
Preferred
Bachelor's degree
Experience in customer service or office setting
Experience with Salesforce
Company
Neogen Corporation
Neogen®’s Solutions Can Be Found at Every Step of the Food Chain.
Founded in 1982
1001-5000 employees
H1B Sponsorship
Neogen Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (1)
2022 (5)
2021 (3)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1989-11-17IPO
Leadership Team
Mikhael Nassif
President and Chief Executive Officer
J
Joe Freels
Chief Commercial Officer
Recent News
2026-01-09
Business Wire
2026-01-09
Company data provided by crunchbase