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Riverside Health · 3 weeks ago

CMA - Staffing Support

Gloucester, VA

Part-time

Onsite

Entry Level

1+ years exp

Riverside Health is seeking a Certified Medical Assistant to provide clinical support across multiple locations in the region. The role involves assisting physicians in delivering quality patient care, managing patient information, and ensuring compliance with health insurance guidelines.

Health CareHospitalMedical

Growth Opportunities

Responsibilities

Maintains excellent clinical competency to include the initial patient work up (including manual vitals), chaperoning patients, assisting providers with procedures, and preparing patient rooms are clean and compliant for next visit. Assures that clinical equipment is maintained and clinical supplies are ordered and stocked as necessary. Manages in basket messages in the electronic medical record (EMR). Documents in EMR accurately and appropriately

Verifies patient information by interviewing patients; reviewing and/or recording medical history in electronic medical record; reconciling medications; reviewing systems; confirming purpose of visit or treatment. Capable of taking accurate vital signs; i.e. temperature, blood pressure, respirations, pulse, weight and height. Promotes the daily workflow to include collecting patient information/assessment data. Reports assessment findings to provider

Acts as a liaison between physician and patient, providing patient access to care, including for appointments, referrals and essential information. Demonstrates excellent customer service to include providing timely patient response and follow up. Manages patient expectations with clear explanations (i.e., informing patients about delays as appropriate) and effectively manages the providers' patient schedules. Supports productivity goals to maximize use of facility resources to meet patient demand. Maximize physician visits so that productivity targets are met. Provides patient education per protocol and provider instruction to include Electronic Health Record and exit interview communication tools

Demonstrates and maintains a professional relationship with medical staff. Builds trusting collaborative relationships through timely follow up regarding requests and concerns. Collaborates with physicians and physician office staff to provide for the specialized needs of the patients

Exhibits knowledge of lab procedures to include compliant use of Advanced Beneficiary Notices (ABNs) and phlebotomy skills (If applicable). Sends specimens to correct lab. Accurately performs lab linkage, obtains pre authorizations, scheduling tests and specialist visits within network limitations. Assists with health screenings by performing phlebotomy (including capillary and venous draws), urine collection, pregnancy tests, lead testing and vital signs

Follows insurance carrier guidelines and Medicare regulations. Maintains a working knowledge of ICD9 and CPT coding and seeks assistance as needed

Qualification

Certified Medical AssistantCPR/BLS CertificationFirst Aid CertificationElectronic Medical Record (EMR)Medical TerminologyClinical ExperienceCustomer ServiceCommunication SkillsAttention to DetailTeam PlayerInterpersonal Skills

Required

High School Diploma or GED

Program Graduate, Medical Assistant

1 year Clinical experience

1 year Outpatient medical office experience

Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA) Certified Medical Assistant (CMA) Upon Hire or Registered Medical Assistant (RMA) - American Medical Technologists (AMT) Registered Medical Assistant (RMA) Upon Hire

CPR/BLS Certification - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) Upon Hire

First Aid - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) Upon Hire

Ensure excellence in customer service and patient satisfaction

Excellent written and verbal skills

Meticulous attention to detail

Professional demeanor and strong work ethic

Watching gauges, dials, or other indicators to make sure a machine is working properly

Team player with excellent communication skills

Ability to understand and follow written and verbal instructions

Ability to work independently and as part of a team

Self-starter and ability to collaborate in a team environment

Ability to work in a fast-paced environment

Ability to exercise sound judgment in making critical decisions

Good interpersonal and observational skills

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Provides basic patient care as ordered. Administers medications and treatments as directed. Assists other health care professionals in performing exams, diagnostic procedures and treatments, and minor medical procedures. Adheres to infection control/safety guidelines and confidentiality policies

Deliver excellent customer service to the patients/families, internal and external customers

Knowledge of and ability to use and apply medical terminology in performing his/her duties

Familiarity with electronic medical record (EMR)/electronic health record (EHR)

Knowledge and understanding of medical terminology and HIPAA regulations and guidelines

Ability to adapt to change in the workplace